internet Archives - All West Communications

Author: Emma Stitzer
January 11, 2024

MONTREAL, Quebec and KAMAS, Utah, Jan. 10, 2024 (GLOBE NEWSWIRE) -- Novacap, a leading North American private markets firm, is pleased to announce that it has successfully closed its investment in All West Communications ("All West") alongside co-investors including Novo Holdings.

Headquartered in Kamas, Utah, All West is a fiber-based provider of data, video, and voice services to residential, commercial and carrier customers in Utah and Wyoming. Founded in 1912, All West has continued to evolve and adapt its broadband network to pursue its core mission: connecting people to what matters most.

"The continued transformation of All West into a leading broadband provider will benefit from the Novacap digital infrastructure playbook. This partnership will enable All West to continue its mission of providing fast, reliable, fiber-based local Internet services to its customers, including expansion into underserved communities,’’ commented Ted Mocarski, Senior Partner at Novacap and Head of Novacap Digital Infrastructure. "By increasing its footprint, enhancing its capabilities and ensuring rapid network deployment, All West is well positioned to help bridge the digital divide.”

"The demand for faster speeds, a wider range of services and pricing options is growing every day. This is an exciting partnership that will help us pursue significant growth opportunities. We’ve found the Novacap partners bring a wealth of expertise in both management and product." said Matt Weller, All West CEO. “We are very excited about working closely with Novacap as we enter new markets throughout the Mountain West region.”

Several members of Novacap Digital Infrastructure’s leadership have deep expertise from decades of experience as entrepreneurs, operators, and/or investors in the North American digital infrastructure sector. All West marks the 8th digital infrastructure investment by Novacap since 2011, and the first for its inaugural Digital Infrastructure Fund.

Advisors

Bank Street Group LLC served as exclusive financial advisor to Novacap in connection with this transaction.

Paul Hastings LLP and Baker Botts LLP served as legal counsel to Novacap.

Stifel served as exclusive financial advisor to All West in connection with this transaction.

Blackburn & Stoll, LC served as legal counsel to All West.

About Novacap

Founded in 1981, Novacap is a leading North American private equity firm with over C$8B of AUM that has invested in more than 100 platform companies and completed more than 150 add-on acquisitions. Applying its sector-focused approach since 2007 in Industries, TMT, Financial Services, and Digital Infrastructure, Novacap’s deep domain expertise can accelerate company growth and create long-term value. With experienced, dedicated investment and operations teams as well as substantial capital, Novacap has the resources and knowledge that help build world-class businesses. Novacap has offices in Montreal, Toronto, and New York.

For more information, please visit www.novacap.ca.

About All West Communications

Since 1912, All West Communications has provided leading-edge telecommunication services. Based in Kamas, Utah, they operate a broadband-powered network to deliver services that connect people and businesses to what matters most—across town and around the world. Their wired infrastructure and ongoing fiber investments that span from northern Utah to southwestern Wyoming provide customers with unparalleled broadband speeds, entertainment options, connectivity, and service. To learn more, visit www.allwest.com.

Media Inquiry

Yasmine Sardouk
ysardouk@novacap.ca
514-299-1669

Author: Emma Stitzer
December 5, 2023

Did you know the average American spends more than 7 hours looking at a screen every day? When was the last time you looked at your phone’s weekly screen time report? Was it higher or lower than you expected? You can spend a lot of time glued to a screen with internet-connected activities such as social media, TV streaming, gaming, and even working. Being online has become the norm for most people, which is why you should be taking the time to create healthy internet habits.

Limit Notifications

You can limit notifications in a few different ways to give yourself a break from the constant stream of distractions. Your phone’s “Do Not Disturb” settings allow you to choose when notifications can or cannot reach you. This is great for when you are trying to get work done or trying to spend time unplugged. On iPhones, you can schedule notification summaries. These are specific times in the day when you get a summary of all the notifications you received since the last summary. You choose what apps you want to include in the summary and what app notifications you want to receive immediately. You can even turn off push notifications for apps that aren't important or delete unnecessary apps, so you won't be bothered by them. Go through all the apps downloaded on your phone to decide what app notifications are important to you and what apps you don’t need anymore.

Designate Device-Free Zones

Setting device-free zones in your home can ensure your family spends time each day unplugged. This is important for both adults and children. When it seems impossible to escape technology, these zones of relaxation and recuperation encourage healthy internet and lifestyle habits. Device-free dinners allow everyone to talk to each other and share about their day without scrolling through social media. Family game nights also let you have fun and create memories without technology to distract you. Keeping smartphones, tablets and even TVs out of bedrooms helps promote healthy sleep habits, while also giving everyone a much-needed timeout from constant stimulation. The best thing to do is set device-free zones and times that make the best sense for your family.

Monitor Internet Use

One of the best ways you can create healthy internet habits is by monitoring internet use. As mentioned above, there are more than enough internet-connected activities to keep you in front of a screen for an excessive amount of time. Set age-appropriate internet limits for your family or set specific times for your Wi-Fi to be turned off. With the Plume Wi-Fi system, you can set internet freezes for specific times of day, for indefinite amounts of time or for custom timeouts on any profile or device. Just like with designated device-free zones, monitored internet use and timeouts allow your family to take breaks to participate in non-connected activities.

Good habits come with time! By practicing the healthy internet habits listed above (and so many more), you can take a timeout from the internet and connected devices. Always remember: The internet is a tool. Don’t let it take control of your life and always strive to have healthy internet habits.

To learn more, visit allwest.com.

couple looking at computer monitor confused

Author: Emma Stitzer
December 5, 2023

Does your internet feel slower than normal? Has it become frustrating to deal with an unstable connection? Fast, uninterrupted speeds are more important than ever with working from home, virtual school, streaming and so much more. As your demand for lightning-fast internet grows, check out some of the most common issues that can affect your connection.

Not Enough Speed

If your internet speeds are constantly slowed down, you might not have the right plan for your household. Think of your internet as a water pipe. You might have had enough water moving through the pipeline previously. However, if you are using the internet more, it’s like turning on more faucets, and you may see less water pressure than usual. If that is the case, then it’s time to upgrade your internet plan. Unlike other internet service providers, All West’s internet plans include unlimited data without any data caps, so you won’t have to worry about data use causing outages or slow internet speeds.

(What Internet Speed is Right for You?)

Your Router and Its Location

Have you ever heard your router referred to as “the heart of your internet connection”? Your router plays a big part when it comes to your connection’s strength, speed and reliability. It is what sends wi-fi signals throughout your home. That’s why it’s important to choose a router that fits your needs. But it’s not just your router choice that matters – the location matters too. Walls, TVs, furniture and other objects can block the wireless signal from your router. To improve your connection, move your router to a more central location in your home. Doing this will help spread your wi-fi signal throughout your whole home, which can improve your connection.

(Router Placement and How It Can Make Your Internet Better)

Number of Connected Devices

The number of devices you have connected to your network might surprise you. From smart home devices to laptops and gaming systems, there might be more than you think. The more devices connected to your wi-fi network, the more your bandwidth is split among them. This is what causes slow speeds if you don’t have enough bandwidth for all the internet usage going on at a time. If too many devices are connected to the same network, it becomes overcrowded, and your devices compete against each other to connect to your router’s antenna. This results in buffering, slow speeds and latency. We suggest only keeping the most important devices connected or upgrading your speed to one that can handle them all.

(Are internet speed and bandwidth the same thing?)

Having a slow internet connection is annoying, and unfortunately, it can happen to any network at any time. When you have enough speed, a good router and keep an eye on the number of connected devices, you will be able to get the most out of your internet connection.

To learn more, visit allwest.com.

mom, dad, and child sit on couch with laptop on lap open.

Author: Emma Stitzer
December 4, 2023

When it comes to online gaming, surfing the web and streaming All West.tv, you need to have the right internet speed. But how do you know what speed to choose? If you only surf the web, do you need 100 Mbps? If you want to watch your favorite shows on All West.tv, how many Mbps do you need? We’re here to answer all your questions about what internet is right for you, and more!

How Does the Available Infrastructure Affect Your Internet Speed?

Depending on where you live, there’s different infrastructure in place to get the internet into your home. The most common types are DSL, Coax and Fiber. Each of these creates a pipeline for your internet to move through. The more advanced the infrastructure, the greater your chances of reaching faster speeds.

The acronym Mbps stands for “megabits per second.” It is a measure of internet bandwidth that moves through the infrastructure. Bandwidth is the download and upload rate of your internet connection. The higher the Mbps is, the more you can do on your internet-connected device.

Your router is what talks to both All West’s modem and your internet connecting device. Having a router that is compatible with your wire infrastructure and Mbps helps your device get the fastest speeds possible. If your router is not designed for the internet you have, you won’t be able to reach your full speed potential.

(Are internet speed and bandwidth the same thing?)

General Internet Speed Recommendations

Having a fast internet connection depends on what you use the internet for at home, how many devices are using the internet at the same time, and how many Mbps you have from your service provider. The Federal Communications Commission (FCC) recommends minimum internet speeds of 12-25 Mbps for families with multiple internet users or frequent online streaming.

The FCC has defined broadband, or fast internet, as internet with download speeds of at least 25 Mbps and upload speeds of at least 3 Mbps since 2015. Download speeds of at least 25 Mbps accommodate many families’ needs, but the best download speeds and upload speeds for you depend on how you use the internet at home.

For example, let’s say you have a family of four, and nine devices split between them that include phones, laptops, iPads, and Smart TVs. When everyone is home at least six devices are being used at once for school, streaming TV, surfing the web or gaming. When you have that many devices in use, you need enough bandwidth to support them all. Distributing 25 Mbps six ways is about 4 Mbps allocated to each device. Just doing schoolwork on a laptop could use up to 25 Mbps, resulting in very slow internet, which is why All West offers a minimum of 100 Mbps. The more internet-connected devices you use, the more your speed is distributed amongst them.

(Internet vs. Wi-Fi)

What Internet Speed Do I Need?

Here’s a general rule of thumb on how to choose the correct speed for you:

100 Mbps	300 Mbps	1 Gig
Average	Fast	Very Fast
Stream on 1-4 devices Run multiple smart devices or appliances Download big files Attend video calls with minimal buffering Enjoy multiplayer gaming	Stream 4K on 5+ devices Run 5+ smart devices Download big files quickly Work from home Have 4-5 users connected at the same time with no slowdown	Stream Ultra HD on 8+ devices Run 10+ smart devices, including home security systems Download and upload large files at top speed Use the internet on multiple devices at the same time

Keep in mind that the plan you choose ultimately depends on the needs and devices of your home. You can take our SPEED ANALYZER to help you find out which speed works best for you.

Your speed matters! The internet speed you have sets the parameters of what you’re able to do online. By choosing the correct plan for your needs, you’ll be able to stream, game, work and surf the web without worrying about long loading times, buffering or an inconsistent connection.

To learn more, visit allwest.com.

Author: Emma Stitzer
October 19, 2023

“I feel the need, the need for speed.” The demand for faster internet is greater than ever before. As an internet service provider (ISP), we are here to provide you with the best services possible, which is why we offer multi-gig fiber internet plans to our customers*. In order to take advantage of multi-gig internet (5 Gig and 8 Gig), you will need to have compatible hardware to take advantage of the speeds. Here is a list of things to consider:

Ethernet Cables: Not all ethernet cables are equal. You'll need Cat 6a or Cat 7 Ethernet cables to ensure the signal integrity and speed over the wired connections. These cables are designed to handle Gigabit speeds and beyond. Don’t know what type of cable you have? Most cables will have their category written on the side.

Computer Hardware: When hardwired into All West fiber internet, devices will need the following:

Device needs to be 10 gig capable
A 10 gig port in the motherboard

You can find out if your device is 10 gig capable by checking the manufacture specifications.

Router: The router is the equipment that takes the signal from your modem and distributes it to both wired devices and wireless (Wi-Fi) devices. A high-performance router** is crucial to manage and distribute the high-speed internet connection to various devices in your home, so you’ll want one that supports Gigabit Ethernet ports and has the processing power to handle multi-gig speeds.

Switches: If you plan to connect multiple devices through Ethernet, a Gigabit Ethernet switch will allow you to do so efficiently. A switch is a piece of hardware that connects multiple devices on a single network. Devices connect to the switch, which connects to the router so they can communicate with each other. This is particularly useful for devices like gaming consoles, smart TVs, and desktop computers.

Wi-Fi Access Points: To accommodate for wireless devices, you'll need Wi-Fi access points that support high-speed 802.11ac or 802.11ax (Wi-Fi 6) standards. These will help ensure that your wireless devices can also take advantage of the high-speed internet.

Network Interface Cards for Wireless Devices: Devices that connect wirelessly also need to have Wi-Fi adapters that can support the high-speed connection. Make sure your laptops, smartphones, tablets, and other wireless devices are equipped with modern Wi-Fi technology. Devices that support Wi-Fi 6 will let you use your multi-gig connection to the fullest potential.

Your family can enjoy streaming, gaming, working from home and more with no interruptions with a multi-gig plan. By making sure your hardware is compatible with Wi-Fi 6 and speeds up to 8 Gig, you can get the most out of your internet.

CHECK INTERNET AVAILABILITY AT YOUR ADDRESS

*Service availability and internet speed will depend on location. Multi-gig internet plans are not available in all areas.

** At the time, Plume routers do not support 5 Gig or 8 Gig speeds. Compatibility is in the works and set to release in 2024.

Author: builtbygcommerce
September 28, 2020

When was the last time you evaluated your internet speed? Do you think you have the right speed for your current business needs?

As more of today’s business activities are done online and businesses require robust vendor and customer management tools and cloud-based services, having high-speed internet is essential. High-speed internet can put you ahead of your competition, increase employee productivity and customer satisfaction, and build stronger relationships with your vendors.

Employees don’t want to waste time waiting for files to download or upload, or lose a potential client due to a dropped video call. Customers who are put on hold while a representative’s computer “catches up” to display account information can cause frustration—and that customer may choose to take their business elsewhere.

If you haven’t updated your speed in a while, you may be missing out on productivity and revenue. High-speed internet can help your business many ways:

Better Video Conferencing – Be assured that your video call will go smoothly, without buffering or getting dropped.
More Productive Employees – Employees will be thrilled that they can quickly access needed information and don’t have to wait for large files to download or transfer.
Increased Bandwidth – Stop worrying about limited bandwidth or how many users or devices are connected to your internet—the higher the speed, the more bandwidth you have.
Increased Customer Satisfaction – Serve customers quickly and efficiently with Point of Sale (POS) terminals that don’t freeze up or slow down. Take customer calls with confidence knowing you can access their information quickly.
Better Vendor Relationships – Shared platforms such as Google Docs and Dropbox can improve collaboration and make transferring information easier.
Cost Savings – Hosted VoIP PBX solutions can now be an option. Hosted VoIP PBX offers big business features and services at a fraction of the cost of traditional phone service. There’s no large capital outlay or need for additional IT resources.

Ensuring you have the right speed for your business creates a smoother, more efficient operation.

Contact Phil Marchant or Bryce Gardner today at 877.584.1581 or sales@allwest.com for a business internet evaluation and to learn about our internet speed options.

Author: builtbygcommerce
May 1, 2020

Due to the COVID-19 guidelines presented by the CDC, all May events have been postponed, but that doesn’t mean you can’t connect with friends and family through art and culture.

So, what can you do to stay connected? Technology can bring friends and family to you—wherever you are:

Use Google Photos to upload and share albums—and get the conversation going. It’s like the old-timey slideshows without the slide projector and sheet on the wall.
Get online and play a game. It can be as something as simple as Scrabble or faster-paced like Fortnite or Minecraft. Throw on a headset or use your computer speaker to talk with your teammates.
Chat face-to-face, remotely. There are almost as many video chat apps as there are people!
- Check out the popular FaceTime, Facebook Messenger, Marco Polo or Skype. And these chats can more than just a conversation. Think about reading a bedtime story or singing a lullaby to your favorite little person faraway.
- Plan a virtual get-together via Zoom or Microsoft Teams. Schedule a team lunch or coffee break. Plan a happy hour or dinner party with friends and don’t forget about birthday celebrations!
Exercise together through a virtual group Zumba, Yoga or other fitness class.
Social media can keep you up-to-date on what your friends and family are doing. It’s a great way to share videos and photos as well. Facebook even lets you set up private groups and create events—virtual or real. Make sure you follow All West for the latest news, updated and tech information.
Check out the popular Meet Up app to find groups based on your talents, skills, hobbies, likes, etc. Many have taken their groups online and found a way to keep the fun going.
Take an online class. You can find anything from learning a new language to carpentry and crocheting online. Keep it local by searching your area’s adult ed center or college to see what courses they might have available.
Enjoy a movie together. Netflix Party allows for group viewing and provides private chat rooms so you can interact with fellow viewers. You can even customize your party with fun user icons, nicknames, screenshots, emojis and GIFs.
Share your Spotify music collection with friends and family. Create a unique list for a special someone or host a dance party.

Need more speed so you can have more fun? Contact our internet experts to upgrade today at 866.255.9378.

Author: builtbygcommerce
April 15, 2020

There are so many internet options and companies out there that provide internet services, how do you choose, or know what service is right for you?

All West Communications internet network is delivered over wires because it not only increases reliability but allows faster upload and download speeds at better pricing for our customers and community.

Why does a wired internet network work more efficiently?

Let start by looking at how each type of network works and how it relates to the services available.

Satellite Internet

Satellite internet is having the ability to transmit and receive data from a satellite dish. Most satellite companies' connections involves three satellite dishes; one at the internet service providers (ISP) hub, one in space and one attached to your property. The ISP will send the internet signal to the dish in space, which then relays it to you. Every time you make a request (new page, download, send an email, etc.) it goes to the dish in space and then to the ISP's hub. The completed request is then sent back through space to your dish and then to your computer.

Common issues with satellite internet include:

The weather affects the signal path. During bad wind or rainstorms, you should expect poor quality internet, assuming you have internet at all.
Poor latency or high ping rate. Your internet signal has to go at least 22,000 miles in the air two times before it reaches your home. Since you have to send data to space, this creates a lag on internet connecting devices. This lag can affect your internet experience, especially if you're a gamer, working from home, streaming TV, or use VoIP services.
Minor obstructions can affect your signal. Your dish needs to point south because this is where all the orbiting dishes are in outer space. Anything in the way of your dish's signal such as branches or buildings, can affect the quality.
Satellite internet is relatively expensive for the speed you get. For example, Utah Broadband’s highest speed is 60 Mbps for $89.95, whereas All West's lowest speed is 100 Mbps for just $59.95. You can get twice as much speed for $30 less.

Wired Network

A wired network is the physical connection to your home and your ISP provider through either Coax, DSL, or Fiber.

Benefits of a wired network include:

You get better upload and download speeds. When you are connected directly to your ISP provider, there is no lag, which makes your connection faster.
There are no obstructions to block your service. Since most Coax, DSL and Fiber lines are either buried or affixed to utility poles, you won't have to worry about your connection getting disturbed.
With a wired connection, your ISP can offer you better prices and faster speeds than satellite offerings. For example, Wicked Fast internet provides 75 Mbps for $99.95 per month, whereas 100 Mbps will All West is $59.95 per month.

We hope this helps our customers understand the differences between satellite (wireless) and wired internet connections.

Learn more about All West’s Internet Plans.

Author: builtbygcommerce
April 6, 2020

Having a fast internet connection depends on what you use the internet for at home, how many devices are using the internet at the same time, and how many Mbps you have from your service provider. As a result of the COVID-19 virus stay-at-home advisory, families are using their internet more than usual for information, schoolwork, working from home, entertainment and more. We wanted to share with you things you can do to make sure you’re getting as much capacity from your Internet connection as possible.

Things you can do to make sure you’re getting as much speed as you can
What is Plume?
Why you may need to upgrade your speed
Upload speeds vs. Download speeds

Things you can do to make sure you’re getting as much speed as you can:

- Update your router. Older routers are often not made to handle higher speeds. It might max out at a lower speed resulting in blocking the bandwidth that could be distributed throughout your home.

- Move your router to a central location in your home. Your routers radio signal doesn't just broadcast in one direction. Instead, it's more like ripples in water. If you've placed your router in a far corner of your home, you're most likely reducing your usable coverage and capacity.

- It might be the device you’re using. Older devices are not designed to handle higher speeds. The best way to test if the problem is your device or your router is to directly connect a newer device to your router using an ethernet cable and test the speed. If you are getting close to your full speed on the newer device, but not on your older device, the problem is most likely the age of your older device. If neither device is reaching full speed, it is probably your router.

Keep in mind that not all routers are created equal. Your router signal needs to sync with your modem connection. And your modem and router need to be able to handle the speed you are paying for. For example, if your internet is provided through a Coax cable, your router needs to be compatible with a Coax connection—and if you’ve purchased a 1 Gig plan, your equipment needs to be Gig-capable.

If you determine you need to replace your router, All West offers up to 2 Plume SuperPods at $9.95/mo. To ensure you get full-strength, uninterrupted connectivity where and when you need it.

What is Plume

Plume is a cloud-based system that provides you with full-strength, uninterrupted connectivity where and when you need it. The Plume app delivers an enhanced experience through custom guest access, parental controls, and AI Security™ for added protection. SuperPods™ are beautiful, small and plug straight into the wall.

Why you may need to upgrade your speed

The best download speeds and upload speeds for you depend on how you use the internet at home.

Let’s first look at your connection as if it were a water pipe. When it’s just you at home, you normally have enough water moving through the pipe. However, if all your faucets are on at the same time, you may see less water pressure than usual.

The same thing happens with your wi-fi speed. When the whole family is home, your wi-fi gets divided between all the devices connected to your router resulting in a slower connection.

For example, let’s say you have a family of four, and nine devices split between them that include phones, laptops, iPads, and Smart TVs. When everyone is home at least six devices are being used at once for school, streaming TV, surfing the web and gaming. When you have that many devices in use, you need enough bandwidth to support them all. 25 Mbps distributed six ways is about 4 Mbps allocated to each device. Just doing schoolwork on a laptop could use up to 25 Mbps, resulting in very slow internet. The more internet-connected devices you use, the more your speed is distributed amongst them.

Upload speeds vs. Download speeds

Internet speeds are measured by how much data your internet connection can transfer per second, which is measured in megabits of data per second (Mbps). The number you see in Mbps measures the rate at which a provider delivers internet data to and from your home.

Download speed refers to how many Mbps it takes to download data from a server in the form of images, videos, text and more. Activities such as listening to music on Spotify, downloading large files or streaming tv on All West.tv all require you to download data.

Upload speed refers to how many Mbps you can send data from your internet connected device or server to another. Sending emails, posting photos or videos on social media and video calling a friend all require you to upload data.

When you purchase internet speed, it’s an up to speed. Meaning if you bought 100 Mbps you can get up to that speed. Different wired connections (Fiber, Coax, or DSL) give you different up to speeds. For example, 100 Mbps on a Coax connection will give you up to 100 Mbps download speed and up to 10 Mbps upload speed. Whereas Fiber is symmetrical, giving you equal upload and download speeds.

If your internet plan doesn’t support the amount of data you are uploading or downloading, your internet may slow down. So the next time you’re using your internet connected device and it slows down, it may not be your internet provider but the upload and download speed of your internet plan.

Author: builtbygcommerce
March 26, 2020

All West Communications promises to keep communities connected

Disruptions caused by the coronavirus pandemic have begun to make a significant impact on how we work and live. Community members are being asked to follow “social distancing” recommendations and some have been quarantined to their home—due to exposure or official “shelter-at-home” orders. People have been suspended from jobs as non-essential businesses are forced to close and other businesses are cutting back staff. Schools are closed and students are being homeschooled through online learning.

All West Communications broadband and telephone services have been deemed “essential” so we will continue operations to keep people connected. We understand access to technology, information and communication is invaluable at this time and we are committed to supporting the communities we serve. For the next 60 days, All West Communications pledges:

(1) not terminate service to any residential or small business customers because of their inability to pay their bills due to the disruptions caused by the coronavirus pandemic;

(2) waive any late fees that any residential or small business customers incur because of their economic circumstances related to the coronavirus pandemic.

In addition, customers do not have to worry about how much data they use as we have never imposed data caps.

We are also working with local schools to provide broadband services to students (K-12) who do not currently have services. To those who qualify, the broadband service will be free until May 31^st. All West will also waive the install fee of $50.00. To date, we have connected more than 100 students in Utah and Wyoming.

For the safety and well-being of our customers and staff we have implemented the following:

For Our Staff:

Staff have been directed to follow the CDC’s suggested hygiene practices, including washing hands for 20 seconds, using hand sanitizer, and cleaning work areas more often.
Any staff member who is sick or has any sick family members have been directed to stay home. (Employees who come into work appearing ill will be sent home. All employees in our Kamas and Coalville, Utah offices are working from home due to a county “shelter-at-home” order.)
We have suspended all staff business travel until May 1^st—at the earliest.
All offices have been closed to walk-ins. However, we are still fully operational and are prepared for a high volume of calls.
All technicians and construction crew follow recommended hygiene practices after each customer interaction.
Technicians have the right to not enter a customer’s home if the customer is displaying symptoms of illness. We ask that customers reschedule appointments once they are well. (No additional fees will occur with any last-minute cancellations.)

For Our Customers:

Although we have closed our doors to customer visits, customers can still reach All West through:

Online Customer Service chat
Phone: 866-255-9378
Email: help@allwest.com

You can also pay your through the online SmartHub system or by calling 866.255.9378 to be transferred to the secure Bill Pay line. Bill payments are also still accepted at office drop boxes.

Matt Weller, All West President, stated, “All West Communications is committed to keeping our communities connected and ensuring students can continue their schooling. We also want to provide the opportunity for online purchasing and telemedicine—both of which are critically important now. We are happy to connect students who need our services and lessen customer worries of losing broadband or telephone during the pandemic.”

Thank you to all our media partners for helping us spread this message:

SweetwaterNOW

WYO 4 News

KPCW

Wasatch County School District

Uinta County Herold