Experiencing an Outage?

We sincerely apologize for the inconvenience and thank you for your patience and
understanding. Our commitment to reliable, high-speed fiber internet means we’re doing
everything possible to resolve this quickly.

If your service isn’t working, check below for known outages or maintenance in our network. If none are reported, try these steps:

Restart Your Modem or Router

Try unplugging it for 30 seconds and plugging it back in.

Check Your Connections

Inspect all cables and connectors to be certain they are securely plugged in.

Test Multiple Devices

Try accessing the internet from a separate device to make sure the issue isn't device-specific.

Outage(s)

No outages reported at this time.

Scheduled Maintenance

To continue delivering fast, reliable internet service, we will be performing scheduled overnight network maintenance on the dates listed below.

Maintenance Window

12:00 AM – 5:00 AM

Current Scheduled Dates

During these maintenance windows, customers may experience brief, temporary service interruptions. In most cases, service will restore automatically once the work is complete.

If your service does not reconnect on its own, please reboot your equipment by unplugging your modem or router, waiting 30 seconds, and plugging it back in.

If you continue to experience issues after rebooting, please contact our Customer Support team for assistance at 866-ALL WEST or help@allwest.com.

We appreciate your patience as we complete these upgrades to enhance and strengthen our network.