Latest News

What do our customers say about All West.tv? We surveyed over 500 subscribers to find out

Author:
August 14, 2020

At All West we pride ourselves on connecting our customers to technology and delivering exceptional service while we do it. Our customer's feedback and product experience will always be the focus of how we make improvements and adjust the products we serve.

We recently surveyed over 500 customers who subscribe to All West.tv and asked them why they chose All West over other TV streaming apps. Here is the breakdown of why over 80% of our customers love their All West.tv:

  1. What factors influenced the decision to purchase All West.tv?

The customer’s experience with a product is very important to All West. A large part of this is we want our customers to feel good about the products in their homes. There are many factors the customer considers in their decision-making process, and so we dug deep and found out what factors influenced our customers' decisions the most.

Price

When looking at the price of TV, we want our customers to feel like they are getting what they are paying for. We service many rural areas and sometimes we’re the only option available, so we want to bring the best product to the table. One of the ways we can do that is by negotiating better pricing from television networks.

You can learn more about our negotiating process at http://tvonmyside.com/all-west-communications/index.php

Many customers also save money when they switch to All West.tv because they don’t have to rent equipment. With All West.tv, all you need is a smart device such as:

  • Mobile Phones
  • Tablets
  • Smart TVs
  • Web Browsers
  • Streaming Sticks
  • Streaming STBs

Channels

Along with the price, customers want to feel good about the number and variety of channels offered in a TV plan. When we were deciding the channels that were included in each package, we wanted to make sure that every household would get the key local channels that connected them to their community. It was also important to have some a la carte options from larger entertainment networks such as HBO, Showtime, NFL RedZone, Starz, and more.

Easy to use

We want you to feel comfortable with the technology in your home. A big piece of that is making sure it is easy to use, and All West.tv does just that. If you can use Netflix, you can use All West tv. From set-up to everyday use, we have made sure that your TV experience is enjoyable.  And, if you ever have questions, our customer service team is just a phone call away to help.

  1. What are your favorite All West.tv features?

All West.tv is more than just TV. It is an entirely customizable entertainment experience, so you can watch your favorite movies and shows your way. With all your standard cable features, All West.tv transforms your TV into so much more.

Ability to watch on many devices

Do you have multiple people in your household that want to watch different shows at the same time? All West.tv gives you the option to stream up to 5 different devices at the same time so everyone can watch what they want when they want to.

Live TV and on-demand shows

Watch TV how you want to and when you want to. With Live TV you can watch your favorite shows and movies the same as your traditional TV. In addition to this, All West.tv gives you the ability to watch movies and TV online without needing to download them. With hundreds of shows to choose from, the All West.tv library lets you browse your favorite titles before selecting what you want to watch. You can pause, stop, and resume your selection at your leisure.

Personalization

With All West.tv, you can create accounts for everyone in your home, which allows All West.tv to learns what you like to watch. It then uses this information to makes suggestions for new shows and movies just for you! Also, your favorite movies and shows and your watch-history will be displayed so you can re-watch shows and keep track of what you have seen.

  1. What are customers saying about All West.tv?

all-west-tv-testimonial-3

"I was tired of satellite tv and decided to try a streaming service. All West’s customer service has been awesome and I’m happy with my decision to switch. – Kearstun"

all-west-tv-testimonial- 2

"Super easy to use! – David"

all-west-tv-testimonial

"I was looking for the best service available for a fair price. All West was the only viable choice in the mountain community where I reside. All West works hard to keep prices affordable and offers all my favorite channels on All West.tv. - Paul"

Learn more about All West.tv and how we're making the switch from traditional TV easy.

Latest News

Build Your Online Presence

Author:
June 29, 2020

If customers don’t know who you are, they can’t consider buying your product or service. If they do know who you are but can’t find you online—through a web search or on social media—they can’t make a connection with you or make a purchase. A solid online presence levels the playing field as your products and services can be seen by people around the world—not just in your city or town.

Consider these key elements when designing your website or setting up a social media presence:

  • Understand who your audience is and who you are targeting; determine what value your product or service brings to the buyer or what problem you are solving.
  • Engage your audience through valuable web and social content; think about what’s important to your audience and be a resource for them.
  • Keep them engaged with fresh content, infographics, images, “how to” videos (if appropriate), contests, offers, etc.
  • Identity and include a specific keyword phrase for each webpage; think about what words a potential customer would search on to find you.
  • Resist the urge to use “Click here” links; be more descriptive. A link rich with keywords will improve SEO and adds value to your readers.
  • For social media, link posts back to your website for added website traffic; keep a fair mix of promotional, educational and interactive social posts.

There are certainly a great number of other actions you can take to help increase your online presence—but this list is a good start. To ensure you can effectively manage all those new leads and orders coming to your site, call All West for a speed upgrade. Sign on for a 1-, 3- or 5-year contract and be treated to a special discount and locked-in pricing. Call 877.584.1581 to talk with one of our business sales consultants today. Phil or Bryce will be happy to assist you.

Community Connections

Local Food Banks Receive Over $7,000 from All West Communications and CoBank

Author:
June 18, 2020

Matching funds help make a big difference

For the second year in a row, All West Communications has partnered with CoBank to double much-needed funds for local food banks. This year, the following food banks will receive a combined donation of more than $7,000:

- Community Action Services, Kamas, Utah
- Community Action Services, Coalville, Utah
- Christian Center of Park City, Park City, Utah
- Lord’s Storehouse, Evanston, Wyoming
- Food Bank of Sweetwater County, Rock Springs, Wyoming
- Food Bank of Sweetwater County, Green River, Wyoming

As part of All West’s Community Connections initiative, they have chosen for the last several years to provide funds to local food banks as a way to directly give back to the communities they serve. All West hopes the matched donations this year will go a long way in stocking shelves—and provide food to those at-risk, especially children who may typically receive meals at a school but no longer have this option due to COVID-19.

CoBank’s Sharing Success program doubles the contributions of its customers to the charitable organizations and causes they care about most. Since the program was established in 2012, CoBank and its customers have contributed more than $44 million to groups such as volunteer fire departments, local schools, and hunger relief programs.

All West typically holds a food drive in November and provides non-perishable items and a monetary donation to the food banks in time for the holiday season. However, given the coronavirus pandemic’s impact on many families' ability to put food on the table, All West decided to provide food banks with funds early. “Although we have not been able to conduct a food drive, we saw no reason to delay the monetary donation—and our CoBank partner was very quick to respond to the call for matching funds,” said Matt Weller, All West President. “Food banks throughout our area are calling for support. We are proud to lend a hand during this unprecedented time.”

Pete Stoughton, Director of Programs at the Christian Center of Park City, had this to say about All West’s support, “We are SO grateful for this gift! This will allow us to purchase a week’s worth of fresh produce to supplement the dry goods, dairy, and bakery items in our pantry. We value the ability to offer fresh produce to our pantry guests in addition to staple items.”

There is no question that supporting food banks is vital to a community’s health and well-being. Giving even a small monetary donation to your local food bank can go a long way in helping those in need. For example, the Food Bank of Sweetwater County’s website states that every dollar given is equivalent to four meals. And while non-perishable items are still being accepted, donating money has a greater impact thanks to the Food Bank of Sweetwater County’s purchasing power and partnership with the Food Bank of the Rockies. And the Lord’s Storehouse in Evanston provided more than 52,000 meals in 2019 and no doubt the need will be even greater this year.

All West is hopeful they will be able to conduct a food drive later this year, but that will depend on the coronavirus spread.

Community Connections

All West awards over $10,000 to graduating seniors

Author:
June 2, 2020

Graduating Seniors Receive All West Communications Scholarship
More than $10,000 is given to help offsets college expenses

All West Communications is proud to support high school students in their Utah and Wyoming service areas who are going on to post-secondary education. All West believes post-secondary education can lead to greater opportunities and prosperity, not only for the individual but also for the community. This is the 25th consecutive year All West has offered a scholarship. It has seen what these scholarships mean to the students and how the scholarships help students achieve their educational goals. Providing scholarships is a meaningful way to support the community beyond telecommunication services.

All West's scholarship application asks four questions—about a student's community service, how internet access helps communities prosper, how the student chose their college, and how receiving the scholarship will help achieve long-term goals. A letter of reference was also required. All West had more than 55 well-crafted applications—making for some fierce competition. However, the following students rose to the top and will each receive a $1500 scholarship:

scholarship-winners

One student wrote in an email, "I just found out that I am an All West scholarship recipient, which I'm very appreciative and excited about. Thank you for the help and the opportunity!" And another student wrote, "Thank you for the generous offer I have been given through this scholarship to help pay for my college education. It will benefit me so much! This opportunity makes a great difference in how my education will be paid for. Big thanks!"

And as a member of WTA – Advocates for Rural Broadband, All West employees' seniors are eligible to apply for the WTA scholarship. This year, the WTA Foundation awarded scholarships to 14 recipients totaling $20,000. These scholarship awards recognize the students' academic achievements and the integrity and commitment each recipient has consistently exhibited throughout their studies. All West is proud to recognize, Mallory Hoffman, from Cokeville High School, as a recipient of a $1,000 scholarship. Mallory is the daughter of All West's Plant Facilities Technician, Kelly Hoffman. Mallory will be majoring in Elementary Education at BYU-Idaho this fall.

"We congratulate each student for being awarded this scholarship and commend them for taking the extra step to apply during an incredibly difficult school year. We wish these students all the best as they continue their education," said Matt Weller, All West Communications President.

Press:

Two Sweetwater County Graduates Receive Scholarships from All West Communications

Banks and Gibson receive All West Communications scholarships

Community Connections

Communities Receive Broadband Services in Time of Crisis

Author:
March 26, 2020

All West Communications promises to keep communities connected

Disruptions caused by the coronavirus pandemic have begun to make a significant impact on how we work and live. Community members are being asked to follow “social distancing” recommendations and some have been quarantined to their home—due to exposure or official “shelter-at-home” orders. People have been suspended from jobs as non-essential businesses are forced to close and other businesses are cutting back staff. Schools are closed and students are being homeschooled through online learning.

All West Communications broadband and telephone services have been deemed “essential” so we will continue operations to keep people connected. We understand access to technology, information and communication is invaluable at this time and we are committed to supporting the communities we serve. For the next 60 days, All West Communications pledges:

(1) not terminate service to any residential or small business customers because of their inability to pay their bills due to the disruptions caused by the coronavirus pandemic;

(2) waive any late fees that any residential or small business customers incur because of their economic circumstances related to the coronavirus pandemic.

In addition, customers do not have to worry about how much data they use as we have never imposed data caps.

We are also working with local schools to provide broadband services to students (K-12) who do not currently have services. To those who qualify, the broadband service will be free until May 31st. All West will also waive the install fee of $50.00. To date, we have connected more than 100 students in Utah and Wyoming.

For the safety and well-being of our customers and staff we have implemented the following: 

For Our Staff:

  • Staff have been directed to follow the CDC’s suggested hygiene practices, including washing hands for 20 seconds, using hand sanitizer, and cleaning work areas more often.
  • Any staff member who is sick or has any sick family members have been directed to stay home. (Employees who come into work appearing ill will be sent home. All employees in our Kamas and Coalville, Utah offices are working from home due to a county “shelter-at-home” order.)
  • We have suspended all staff business travel until May 1st—at the earliest.
  • All offices have been closed to walk-ins. However, we are still fully operational and are prepared for a high volume of calls.
  • All technicians and construction crew follow recommended hygiene practices after each customer interaction.
  • Technicians have the right to not enter a customer’s home if the customer is displaying symptoms of illness. We ask that customers reschedule appointments once they are well. (No additional fees will occur with any last-minute cancellations.)

For Our Customers:

Although we have closed our doors to customer visits, customers can still reach All West through:

You can also pay your through the online SmartHub system or by calling 866.255.9378 to be transferred to the secure Bill Pay line. Bill payments are also still accepted at office drop boxes.

Matt Weller, All West President, stated, “All West Communications is committed to keeping our communities connected and ensuring students can continue their schooling. We also want to provide the opportunity for online purchasing and telemedicine—both of which are critically important now. We are happy to connect students who need our services and lessen customer worries of losing broadband or telephone during the pandemic.”

Thank you to all our media partners for helping us spread this message:

SweetwaterNOW

WYO 4 News

KPCW

Wasatch County School District

Uinta County Herold

Latest News

All West partners with Smart Home Services provider Plume®

Author:
March 2, 2020

KAMAS, Utah | March 2, 2020 – All West Communications, a Broadband, TV Streaming and Phone provider with operations in Utah and Wyoming, announced its partnership with Plume®, a smart home services platform designed to improve broadband coverage and speeds and help personalize and secure the home network. Powered by cloud-based artificial intelligence, Plume offers an integrated solution that is controlled from the Plume app.

The new service will further enhance the online experience for All West customers through custom guest access, parental controls, and AI security for added protection of their devices. Plume works alongside All West’s existing broadband connection, allowing customers to make the most of its ultrafast speeds in every corner of their homes.

"All West is excited to bring our community the next level of speed, personalization, security and control by partnering with Plume," said Matt Weller, President of All West. "As leaders in broadband technology, we know that the modern smart home requires a personalized approach tailored to each person, home and device. Plume does just that."

The Plume integration brings All West customers:

plume-pods

• Plume Adaptive WiFi™ which intelligently monitors, adjusts and optimizes your network for peak performance.
• HomePass® which lets users control guest and child access to their network, set up profiles, and pause access to the Internet.
• AI Security™ to detect and block potential security threats, customize content access, and block unwanted ads.
• Elegantly designed, powerful tri-band SuperPods that plug directly into wall sockets to ensure reliable coverage.
• The highly-rated Plume app puts you in control of all of these smart home services.

Plume will now be part of the standard offering for new and existing All West customers. The Smart Home Services offering includes up to two SuperPods for $9.95 with add-on pods available for an additional fee. For more information, visit www.AllWest.com.

###

About All West Communications
All West Communications is a telecommunication company based in Kamas, Utah and provides broadband, TV Streaming and phone services to rural communities from northeastern Utah to southwestern Wyoming. Our broadband-powered network delivers technology services that give people access to information, entertainment, and communications across town and around the world. We’re neighbors serving neighbors, dedicated to creating opportunities in the communities we serve. To learn more, visit www.allwest.com.

About Plume®
Plume is the creator of the world's first Smart Home Services Platform. As the only open and hardware-independent solution, Plume enables the curation and delivery of new services rapidly and at massive scale. The Plume service bundle which includes Plume Adaptive WiFi™, HomePass®, and AI Security™ is managed by the Plume Cloud, a data- and AI-driven cloud controller currently running the largest software-defined network in the world. Plume leverages OpenSync™, an open-source framework which integrates into a broad set of silicon & platform SDKs for connection to the Plume Cloud. Plume’s smart home service and back-end product suites are proven to help communications service providers around the globe deliver on the promise of fast and reliable internet throughout the home, while increasing ARPU, improving NPS, and reducing call-in rates, truck rolls, and subscriber churn

Community Connections

South Lincoln Medical Center Gets a Boost in Connectivity

Author:
February 28, 2020

All West Communications delivers 1 Gig and best-in-class phone solution

KAMAS, UTAH | February 27, 2020 – All West Communications is pleased to support South Lincoln Medical Center, Kemmerer, Wyoming with a Hosted VoIP and data solution that allows for greater operational flexibility, stability and efficiency.

South Lincoln Medical Center’s traditional premise-based phone system was outdated and due for a change. The phone system couldn’t provide them with the functionality they needed, nor could the malfunctioning phones be repaired or replaced. The Hosted VoiP solution through All West delivers leading-edge technology and can be tailored to the medical center’s growing needs. This solution also provides a cost savings, as there is no on-site equipment needed, save the more than 100 phones, and includes enhanced features such as hunt groups, 4-digit dialing, auto attendant and others. The 4-digit dialing feature was especially attractive to the medical center as they operate clinics in Evanston and Rock Springs, Wyoming as well. Low capital expenses, a generous pool of long distance and predictable billing all help to enhance the bottom line and operational efficiencies. The value-added web portal (CommPortal) allows for a better customer experience through a customized call flow and auto attendant.

The Fiber-to-the-Premises (FTTP) data solution provides monthly cost savings, a speed increase up to 1 Gig symmetrical and most importantly, a back-up to their current fiber service to create redundancy. This redundancy will allow operations—such as their phone system, computer systems, patient monitoring devices, security cameras and doors—to continue functioning should an internet connection drop or be interrupted.

All West not only delivered the products and services, but personalized training and support as well. South Lincoln Medical Center received assistance porting phone numbers from their premise-based system to the Hosted VoiP system and were assigned additional blocks of phone numbers to use as they grow. All West installed and tested the phones over several weeks to ensure the system was set up to the medical center’s needs. This personalized service continues today.

“From the consultation to the set-up, staff training and system adjustments, it was a team effort.”, Matt Weller, All West Communications President stated. “The porting process was time consuming, but the All West team was tenacious with South Lincoln Medical Center’s past providers to get the advertised numbers ported over to the new system. And the medical center’s administration was very helpful and accommodating prior to and during the install. I’m thankful for everyone’s efforts to see this project successfully executed.”

The hospital district’s CEO, Karl Sundberg, had this to say, “This new connectivity and phone system technology is just one way that South Lincoln Hospital District is transforming and modernizing to meet the needs of our community and region with healthcare services. All transitions of technology have growing pains, and with the tenacious support of our All West partner, coupled with an excellent IT and leadership team, we successfully transitioned the entire complex system within 60 days, and are now working to optimize the system and add functionality that was previously unavailable to us. Technology infrastructure is the backbone of the future of healthcare, and this new infrastructure allows us to expand telemedicine, integrate a tele-critical care system, develop new cloud based technology for clinical systems and drive better customer service and accessibility through our telephone system. Thank you, All West team!”
All West Communications is delighted to deliver these services to South Lincoln Medical Center and looks forward to a long partnership.

About All West Communications
Since 1912, All West Communications has provided leading-edge telecommunication services. Based in Kamas, Utah they operate a broadband-powered network to deliver services that connect people and businesses to what matters most—across town and around the world. Their wired infrastructure and ongoing fiber investments that span from northeastern Utah to southwestern Wyoming provide customers with unparalleled broadband speeds, entertainment options, connectivity and service. To learn more, visit www.allwest.com.

About South Lincoln Medical Center
South Lincoln Medical Center, located in Kemmerer, Wyoming has been designated a Critical Access Hospital, as defined by the Office of Rural Health Policy, part of the Health Resources & Services Administration of the U.S. Department of Health & Human Services. South Lincoln Medical Center’s mission is to deliver extraordinary compassion, innovative healthcare, and customer service to our community, our patients, and each other, close to home. For more information, visit www.southlincolnmedical.com.

Latest News

What is the difference between download speeds and upload speeds and why does it matter?

Author:
February 20, 2020

So you have a fast internet plan, but you are trying to upload a video to the internet and all of a sudden it feels like it has stopped working. What happened?

Internet speeds are measured by how much data your internet connection can transfer per second, which is measured in megabits of data per second (Mbps). The number you see in Mbps measures the rate at which a provider delivers internet data to and from your home.

Download speed refers to how many Mbps it takes to download data from a server in the form of images, videos, text and more. Activities such as listening to music on Spotify, downloading large files or streaming tv on All West.tv all require you to download data.

Upload speed refers to how many Mbps you can send data from your internet connected device or server to another. Sending emails, posting photos or videos on social media and video calling a friend all require you to upload data.

If your internet plan doesn’t support the amount of data you are uploading or downloading, your internet may slow down. So the next time you’re using your internet connected device and it slows down, it may not be your internet provider but the upload and download speed of your internet plan. Learn more about All West internet plans.

Community Connections

All West Updates Community on Services

Author:
February 19, 2020
Published: Sweetwater NOW
By Olivia Kennah-February 19, 2020

Green-Rivewr-marty
GREEN RIVER– The Green River Chamber of Commerce hosted their monthly Lunch & Learn on Wednesday, in which All West Communications gave an update on their services. Recently, All West did a survey which highlighted some of the community’s questions regarding the company.

Marty Carollo, All West Strategic Partnerships, said the three most common themes highlighted in the survey were:

SERVICES
Carollo said All West’s services are better than ever, and they are putting their focus into broadband.“Broadband is our future,” Carollo said. “All West is first and foremost a broadband company.”He said they have put a lot of work into infrastructure to ensure they can offer up to 1 Gig speed anywhere in Green River and most of Rock Springs. According to Carollo, within the next year and a half, fiber will be taken to Granger, and they are also planning to take fiber to Farson.“We want all out communities to be able to succeed where they are,” he said.

LOCAL
Carollo said there are 81 employees total who work for All West. All West is a regional company that serves the communities in Kamas, Utah to Coalville, Cokeville, Evanston, Kemmerer, Green River, and Rock Springs. Of those 81 employees, All West has a 15 person local team that takes care of Green River and Rock Springs residents’ needs. The 15 local employees are full-time who live and work in Green River and Rock Springs. Carollo noted that if people see All West trucks driving around town, they will be able to see they have county 4 plates. In addition to being local, they also support over 20 community events throughout the year.
Latest News

Streaming Media on Your Devices

Author:
December 23, 2019

What does it mean to stream through your digital device?

Streaming is the digital distribution of video or TV content over the Internet. To start streaming, you need a device that can connect to the internet such as mobile phone, tablet, smart TV, streaming stick etc., paired with a streaming app or service. There’s a good chance you already use some streaming services like  All West.tv, YouTube, Netflix, HBO Now, or something else. These are all streaming apps that you can use to get TV or video on your devices at home and on the go. Most streaming services require a paid subscription to use their app.

Image of amazon fire stick and hdmi remote on a green woven place mat

Which streaming devices are compatible with the All West.tv app?

Mobile Phones:

  • iPhone (iOS 9+)
  • Android Phone (4.4+)
  • Windows

Tablet:

  • iPad (iOS 9+)
  • Android Tablet (4.4+)
  • Windows

Smart TV:

  • Philips Android TV
  • Sharp Android TV
  • Sony Android TV
  • Element Fire TV
  • Toshiba Fire TV

Internet Browser:

  • Google Chrome (Win 49+, OS X 55+)
  • Internet Explorer (11+ on Windows 8.1+)
  • Microsoft Edge (13+)
  • Apple Safari (8+ Mac OS X 10.11+)
  • Firefox (47+)

Streaming Stick:

  • Amazon Fire Stick (Gen 2, Gen 3, & 4K versions)

Streaming Set Top Box:

  • Apple TV (Gen 4, TV OS & 4K)
  • Android TV Yes (WV)
  • Amazon Fire TV (Gen 2+)
  • Kaon box

Looking to cut the cable TV cord? Switching to the All West.tv streaming app is easier than ever! With four packages to choose from and up to 150+ channels that include WatchTVEverywhere and 100 hours of cloud DVR, you’ll never miss your favorite shows. For a limited time, All West is offering a FREE 30-day trial of All West.tv. Call today to start streaming now 866-255-9378.

Click here for more information on how to use your All West.tv.

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