You first must register your All West.tv account with watchTVEverywhere. If you haven't done so already, click here to register. You'll need your All West account number and the last name on your statements.

There are two ways to watchTVEverywhere:

1. Visit www.wtve.net and log in. You will be presented with a list of networks that are available to you. Click on the network you want to watch. If the network you selected has an app available for your device, you will be directed to the app store to either open or download the app. Otherwise, you will be taken to the network's website.
2. Open a network app - Hallmark Channel, for example - directly on your device. Log in by linking your TV provider (All West Communications) and start watching.

For quick and easy access to all the networks available through watchTVEverywhere, add the WatchTVeverywhere website to your device's home screen.

Go to WatchTVEverywhere.

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Steps:

1. Log in to SmartHub.
2. Choose the “My Profile” tab in the main menu.
3. Go to “Update My Paperless Settings.
4. Make your changes.

Steps:

1. Dial *21 if calling from your home phone.
2. If requested, enter your password followed by the # key. Your password will be a default of four zeros (0000) until you change it.
3. Main Menu: Press 1 to retrieve messages, press 2 to send, press 7 for current date and time, or press 9 for mailbox setup.

OR

If you’re calling from a remote phone, dial the number below for your area:

1. Enter your telephone number.
2. Follow the same steps 2 and 3 from above to access your mailbox.

You can invite people to help you manage your Plume Wi-Fi network. Access can be assigned to read only or admin access. Inviting people to the app is good for spouses and roommates —anyone who needs access to the app and network.

HomePass’ new update allows users to be able to personalize their app home screen layout.

1. Scroll to the bottom of the home screen.
2. Click on Personalize layout.
3. Drag and move or hide home screen sections for Adapt, Guard, Control and Sense.

Plume gives you the ability to briefly freeze or pause internet access globally for all people or for all devices instantly through the Time Out feature. If you want to set a scheduled Internet break, consider our Device Freeze feature.

Setting a custom Time Out / Global Time Out (All people):

1. From the home screen, scroll to the Control Section and find the option Time Out menu.
2. Tap on the pencil icon to edit who will be put in a Time Out and the length of the Time Out.
3. Use the + or – to modify the Time Out period in 10-minute increments.
4. Under Devices belonging to, tap on the people individually or you can use the black checkmark to select everyone.
5. Tap on Done to return to the previous screen.
6. Tap on the pause icon to activate the Time Out. All devices assigned to the people selected will now have Internet access blocked. The Time Out timer will count down until expiry.
7. Use the +, – or x to modify the duration or cancel the Time Out.

Setting a custom Time Out / Global Time Out (All devices):

1. From the home screen scroll to Control Section and find the Time Out menu.
2. Tap on the pencil icon to edit who will be put in a Time Out and the length of the Time Out.
3. Use the + to increase the Time Out period in 10-minute increments. Use the – to reduce the duration.
4. Under Devices at home, tap on the devices individually or you can use the black checkmark to select all devices.
5. Tap on Done to return to the previous screen.
6. Tap on the pause icon to activate the Time Out. All devices selected will now have Internet access blocked. The Time Out timer will count down until expiry.
7. Use the +, – or x to modify the duration or cancel the Time Out.

The HomePass app allows you to delete any past blocked events, similar to clearing your browser history.

1. If you’d like to delete your past security events, open the main menu and select the Guard option.
2. On the bottom of the screen, you will find the Delete security events button.
3. Simply tap the button and confirm that you would like to Clear data.

Note that once deleted, this data cannot be recovered.

Motion sensitivity may need to be adjusted for the following reasons:

– Improve motion detection sensitivity, particularly if you have only a few SuperPods and/or Wi-Fi connected devices

– There are obstructions that are making it difficult for your SuperPods and devices to detect motion in some areas.

– You are getting too many false motion alerts because of your pets or robotic vacuums.

What are the sensitivity options?

– Low (less sensitive to motion intensity)

– Medium (default)

– High (more sensitive to motion intensity)

If you choose High sensitivity, you can also choose the Have Pets at home option to help filter out their movement in your home. This increases the duration of movement needed to trigger an alert from 2 seconds to 5 seconds.

After choosing your sensitivity setting, use the Live View and test the results in all the areas you want to detect motion in.

How do I change motion sensitivity?

iOS:

1. Scroll down on the Home page and Tap on the Sense.
2. Scroll down to the bottom of the page and open Sense Settings.
3. Choose your Motion Sensitivity option and toggle the Pet mode (optional).