Experiencing an Outage?

If your service isn’t working, check below for known outages or maintenance in our network. If none are reported, try these steps:

Restart Your Modem or Router

Try unplugging it for 30 seconds and plugging it back in.

Check Your Connections

Inspect all cables and connectors to be certain they are securely plugged in.

Test Multiple Devices

Try accessing the internet from a separate device to make sure the issue isn't device-specific.

Outage(s)

We’re Aware of an Ongoing Internet Outage
We're currently experiencing a service disruption in Alpine & Aspen Acres. Our technicians
are working diligently to identify the cause and restore connectivity as quickly as possible.
What You Can Expect:

Tips for basic troubleshooting in the meantime
We sincerely apologize for the inconvenience and thank you for your patience and
understanding. Our commitment to reliable, high-speed fiber internet means we’re doing
everything possible to resolve this quickly.

Updates: There is a power outage in the area. RMP is currently investigating the cause of the outage. They project to have service restored by 4:30 pm today.

   

Scheduled Maintenance

We will be performing scheduled maintenance in Evanston on 8/20/25 from 9:00 am to 12:00 pm. The maintenance is being done to improve services and will result in customer temporarily loosing all services. This will affect customer on Elliot Dr, Arrowhead Dr and Arrowhead Cir.

We sincerely apologize for the inconvenience and thank you for your patience and
understanding. Our commitment to reliable, high-speed fiber internet means we’re doing
everything possible to resolve this quickly.