How to sign up for email and text notifications

How to set up a SmartHub account

How do I change to paper/paperless bills?

Steps:

  1. Log in to SmartHub.
  2. Choose the “My Profile” tab in the main menu.
  3. Go to “Update My Paperless Settings.
  4. Make your changes.

I am having trouble signing up for SmartHub.

Verify you are NOT putting dashes in your account number. Your account number is on your bill.

How do I change my automatic payment info?

Steps:

  1. Log in to SmartHub.
  2. Choose the “Billing & Payments” tab in the main menu.
  3. Go to “Auto Pay Program.”
  4. Make your changes. Under “Actions” you can update, cancel, or change payment methods.

How do I change my stored payment info?

Steps:

  1. Log in to SmartHub.
  2. Choose the “My Profile” tab in the main menu.
  3. Go to “Manage My Stored Payments Accounts.”
  4. Make your changes.

Who do I contact for technical difficulties when using SmartHub?

Call us at 866-ALL-WEST (255-8378), email us, OR Live Chat with us.

If I am already on the Automatic Bill Pay program, what is the benefit of signing up for SmartHub?

With SmartHub you can view your bills, check your payments, and view your energy use for the past year. You do not have to pay via SmartHub to view this information.

What if my email address changes?

It’s easy to update. First, log in using your current email address. On the left-hand side, you’ll see the link “Change my email.”

I have been trying to pay my bill by using your online service. The computer tells me that my address doesn’t match the address on my credit card.

The address you provide must match the name and address to which the credit/debit card was issued (billing address). This is not always your listed service address. When you are on the credit/debit card payment screen, change the address listed to the billing address associated with your credit card. Click submit when all the information has been entered to process the request. Nothing will be processed until the submit button is clicked.​