Setting up your All West email address to a 3rd client has never been easier

All West is not able to support 3rd party email clients or software. Webmail is the only mail option our customer service team directly supports. However, the steps below are provide for those who still wish to use mail clients other then webmail and who are able to support themselves.

Connect to iOS Device

Here are the steps to connect your email to iOS devices including iPhone and iPad:

Connect to Microsoft Outlook

Here are the steps to connect your All West email using Microsoft Outlook. To begin, ensure you have the necessary account information ready, such as your email address and password. For detailed instructions, including the exact settings you’ll need to input, refer to the Outlook Exchange Settings.

Once you have completed the configuration, you’ll be able to send and receive emails directly from Outlook, streamlining your workflow and improving your email management.

Third-Party Mail Programs (clients) and Phone Apps

The configuration of third-party mail applications like Outlook, Windows Mail, Thunderbird, and mail applications on iOS or Android devices is left to our customers or their preferred IT/help experts. The settings below are universal and should work on any mail client, on any device. A simple Google search should provide results to configure all popular email client programs/apps.

Auto-Configuration

Many mail clients will work with All West’s auto-configurations. This means that you only need to input your login information into the client and the mail client should automatically configure allsettings. There are instances in which auto-configuration fails and manual configuration is required.

Example IMAP Manual Configuration

Incoming: 993 SSL/TLS

Outgoing: 587 & 465 SSL /TLS

MagicMail – Email Settings Quick Reference (IMAP)

Incoming Mail Server Name: mail.allwest.net

E-mail Username: [email protected] or [email protected]

(replace john.doe with your e-mail prefix)

Incoming Mail Port: 993 (selecting encryption method “Use SSL/TLS”)

Outgoing Mail Server Name: mail.allwest.net

Outgoing Mail Server Username: [email protected] (replace john.doe with your e-mail prefix)

SMTP Outgoing Port: 587 (selecting encryption method “Use SSL” or “STARTTLS”)

Accessing Your All West Email via WebMail

You can easily access your All West email directly from the home page of the All West website. Simply navigate to the top menu and scroll over the "Support" option. From there, select "All West WebMail Login." We fully support using the WebMail client to manage your All West Communications email.

If you are having any difficulty signing into your WebMail account, feel free to contact our support team via email or phone. We’re here to help!

For additional information on setting up your email with a 3rd party email client, please refer to our Email Setup Guide.

All West business hours:

Monday-Friday 8:30 am – 9:00 pm

Saturday (Phone support only), 8:30 am – 5:30 pm

Contact us by

Phone:  866-ALL-WEST (255.9378)

Email: [email protected]

Live chat

If you're wondering how can I pay my All West account, there are several convenient options available. Please know that customer service representatives, for security reasons, cannot take a credit card payment over the phone. BUT there are a variety of ways to pay your All West bill:

• Call our secure Bill Pay line at 1-855-875-7164 to pay by debit/credit card. Make sure you have your account number handy.
• Pay via SmartHub. (Don’t have SmartHub? Click here to log in or sign up)
• Stop by one of our many offices and pay your bill in person — Monday – Friday 8:30 a.m. – 5:30 p.m.
• Drop your payment in the payment drop box 24/7. (Drop boxes are located by all office entrances.)
• Mail your payment to PO BOX 31001-3129, PASADENA, CA 91110-3129.
• Sign up for eBilling and AutoPay via SmartHub. — Go to “Billing and Payments” > Select “Auto Pay Program” > Click “Sign Up for Auto Pay”

It is strongly recommended to call 8-1-1 at least 48 hours prior to any digging project on your property. This includes, but is not limited to, building a deck, planting a tree, or laying a patio. Calling 8-1-1 ensures you avoid digging near any buried utility lines and running the risk of causing potential damage. Damages to such lines may result in service disruptions, injuries, and costly repairs.

Non-pay disconnect:

If you’re disconnected for non-pay, call us at 866.255.9378 to speak with one of our customer service representatives.

If you pay the total amount owed, you won’t be charged a reconnect fee. If you pay the past due amount owed, a reconnect fee will be applied to your account.

Vacation reconnect:

If you need to turn your services back on, please give us a call at 866.255.9378 to speak with one of our customer service representatives.

Your services should be back on by the end of that same day.

You will need to complete an application to change the name on your account. If a new person will be establishing service, a deposit of credit letter will be required along with the application. A name change due to marriage, divorce, or court order, requires a copy of the appropriate document.

Federal law allows you, the consumer, to choose how All West Communications uses your Customer Proprietary Network Information (CPNI). CPNI is data that is not publicly available, including:

- The types of services you subscribe to

- The number of telephone lines you have

- How much you use your services

- Calling and billing records.​

What is CPNI (Customer Proprietary Network Information)?

CPNI does not include information published in a directory. Under Federal law, telephone companies have a duty to protect CPNI. All West Communications values our customers. Meeting your communications requirements, while protecting your privacy, is our main concern. To meet the needs of our customers, we may share CPNI information with our subsidiary companies; including All West World Connect, All West Digital Video, and All West Broadband.

This information will be for internal use only. We will only disclose your CPNI records for the specific intent to analyze and/or provide products or services that will benefit you as an All West customer. This allows us greater ability to tailor the services we provide to you. All West Communications does not and will not sell or offer any such information to any third party. In addition, as required by law, we will disclose your CPNI to comply with any laws, court orders or subpoenas, or to provide services to you pursuant to your Customer Agreement.

To allow All West to use your CPNI internally, no further action is needed. As a customer, you have the right at any time to restrict the use of CPNI. If you prefer that All West Communications does not use your CPNI to provide information on other products or services. You can opt-out by writing to All West Communications at 50 W 100 North, Kamas, UT, 84036 within 30 days of receiving this notice. Or send an email to [email protected]. Your decision to opt-out will not affect the provision of any services to which you subscribe. The restriction of the use of CPNI records will remain valid until you contact us in writing.

If All West Communications does not receive an opt-out from you prior to the expiration of the 30 days following this notification, it will assume you approve of its proposed use of your Customer Proprietary Network Information (CPNI).

To ensure the security of your account, All West Communications requires a CPNI password to access certain account details. If you are uncertain whether All West has a CPNI password on file for you, or if you need to update or create a new one, please get in touch with the office. They will provide you with a CPNI passcode form to complete and return, which will help protect your account and ensure compliance with federal regulations.

If you have any ideas about how to pay kindness forward, please email [email protected].