Troubleshooting suggestions:

  1. If the power is out and you do not have Fiber or Co-Ax service, a corded phone will still operate. Cordless phones require power, so they will not work until electricity is restored
  2. If you have Fiber or Co-Ax service, the phone modem has an eight-hour battery backup for voice calling. To make or receive a call within the eight hours, you must have a corded telephone.
  3. If you are unsure what type of internet service you have, this information can be found on the last page of your monthly bill.