Experiencing an Outage?
If your service isn’t working, check below for known outages or maintenance in our network. If none are reported, try these steps:
Restart Your Modem or Router
Try unplugging it for 30 seconds and plugging it back in.
Check Your Connections
Inspect all cables and connectors to be certain they are securely plugged in.
Test Multiple Devices
Try accessing the internet from a separate device to make sure the issue isn't device-specific.
Outage(s)
No outages at this time.
Scheduled Maintenance
All West Scheduled Maintenance
Description: Upgrading Metaswitch EAS Server
Locations Affected: All Areas
Start Time: 11:55 PM 10/7/2025
End Time: 04:00 AM 10/8/2025
Outage Duration: None expected
Impact: Potential impact to customer voicemail, HPBX features, and Commportal.
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All West Scheduled Maintenance
Description: Configuration changes to Cambium CBRS server
Locations Affected: All Fixed Wireless customers
Start Time: 11:55 PM 10/7/2025
End Time: 04:00 AM 10/7/2025
Outage Duration: Up to 4 hours
Impact: All services will drop for these customers while the configuration changes are implemented and tested.