Every fall we experience various channel outages that may interrupt your TV service.

These outages are called Sun Outages and this fall, sun outages are expected during the first week of October, 2019.

What is a Sun Outage?

Sun Outages happen twice a year, they are an interruption of our satellite signals caused by interference from the sun. The interruption happens when the sun is in direct line with the communication satellites and the sun’s radiation overwhelms the satellite signals.

When are the Sun Outages and how long will they last?

Sun outages happen twice a year, in fall and spring, and will last approximately one week each time.

What kind interference should I expect?

During Sun Outages you may experience anything from slight signal degradation to a complete signal loss. This only happens during the day time (no sun = no interruption). You may also notice pixelated pictures, picture freezes or audio distortions when watching TV.

Sun Outages only affect TV Satellites, your All West internet and phone line won’t be affected.

We apologize for any inconvenience a sun outage may cause. However, solar satellite interference is out of our control. Please be patient and everything will get back to normal soon.

Please call our office if you have any questions!

Photo credit: ​ Jordan Wozniak on Unsplash

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