If payment is not received by the 25th of the month, it will be reflected on your next bill. If the past due amount is not then paid immediately, you will receive a disconnect notice that indicates a disconnect date. Disconnect notices are mailed the 2nd week of the month, with disconnects occurring during the 3rd week of the month. Late fees will be applied according to the Terms and Conditions. If you are unable to make your payment, we are happy to work out a payment arrangement with you. Please call Customers Service at 866.ALL.WEST before the disconnect date.
What happens if I fail to pay my bill by the due date?
What are the Wire Center and Service Order charges?
These are charges to set up or switch initial phone service.
What are the fees on my phone bill?
The residential or business access charge is the primary service fee for providing phone service into your home or business. Other taxes and fees are mandated by the local, state, or federal government.
My first bill is higher than expected. What are the added costs?
Services are pro-rated from the date of installation to when your initial bill is printed, along with your service for the upcoming month. It may also include one-time installation and setup charges.