Latest News Archives | Page 4 of 6 | All West Communications

Author: builtbygcommerce
November 15, 2019

Internet vs. Wi-Fi is a common topic of confusion, but understanding the difference is key to optimizing your connection. The internet is a global network that allows you to access websites like AllWest.com, while Wi-Fi is the wireless technology that connects your devices to the internet within your home or office.

How does Internet vs. Wi-Fi work on your digital device?

Digital devices and the internet speak different digital signals, so the first piece of equipment you need to connect to the internet is a modem. A modem is the translator between the digital signal of your device and the analog signal the internet uses. It converts digital data signals into radio signals and back from your device to the internet.

When using All West’s internet services our modem is what establishes and maintains a connection with internet service and your device. A connection to our services can be made several different ways depending on the infrastructure available in your area. The most common connections are made through Fiber, Coax (cable) and DSL (phone line). These connections also have different speeds to help transfer the data from the internet to your device.

Once you have established a modem, you will need a router if you are trying to connect to more than one device. The router takes the signal from the modem and distributes it to both wired devices and wireless (Wi-Fi) devices. The router also controls the area in which you can receive a wireless signal.

Not all routers are created equal. Your router signal needs to sync with your modem connection. And your modem and router need to be able to handle the speed you are paying for. For example, if your internet is provided through a Coax cable, your router needs to be compatible with a Coax connection—and if you’ve purchased a 1 Gig plan, your equipment needs to be Gig-capable. All West offers Plume to ensure you have the proper connection. Our routers also ensure your router is protected and allows us to trouble shoot any connection issues.

Having the right modem and router in place gives you a better internet experience.

Author: builtbygcommerce
September 30, 2019

bringing internet speeds up to 1 Gig, a streaming TV platform and digital phone service

All West Communications is thrilled to announce the launch of lightning-fast broadband, a streaming TV service and digital phone solutions—over an all-fiber network—to the residents of Hideout, Utah.

Construction began on July 8, 2019 in the Rustler area of Hideout and will extend to other developments within the town (on both sides of Route 248) this year and next. The current build has included more than 16,700 feet of fiber and duct which will provide services to current and future residents of the town of Hideout. This is just one of the major buildouts All West invested in this year and we are excited to be expanding our service offerings so close to home.

Internet offerings will include speeds from 100Mbps to up to 1Gig and we’ll also be offering our streaming TV service—All West.tv. This service includes 100 hours of Cloud DVR, HD channels (as available), restart and replay, and the ability to stream three devices at once. The best part? All West.tv is a self-install, app-based platform that does not require a set-top box or additional wiring.

On Monday, September 23 All West brought services to our first customer in Forevermore Estates. In less than three months, micro-trenching more than 3.25 miles of road, laying in fiber and duct work, setting up systems on the backend to providing services to our first customer were all accomplished. A huge success given a project of this size typically takes twice as long. All West will continue connecting as many customers as possible before the weather makes it impossible to do so.

Matthew Weller, President of All West Communications, stated; "The cooperation of Mayor Rubin and his staff have made our ability to provide services a reality. We are very pleased to offer broadband services to the town of Hideout and we are committed to expanding services to new developments in the town, namely Soaring Hawk, Deer Waters, Klaim and Shoreline.”

All West Communications believes in delivering the best possible services to our communities—and investing in all-fiber networks is one way we do this. Fiber provides the ability to offer faster speeds and a more reliable, stable network, compared to wireless or satellite options. As a local company, we treat our customers like more than just a number. Our office in Kamas, just eight minutes from Hideout, welcomes customers in person, over the phone or via email correspondence.

We look forward to partnering with you for your telecommunication needs.

Author: builtbygcommerce
September 5, 2019

Author: builtbygcommerce
August 13, 2019

Author: builtbygcommerce
July 18, 2019

On July 8, Lisa Barnes, customer service representative, in our Rock Springs’ office was honored by the Rock Springs Chamber of Commerce with an “Excellence in Customer Service” award. According to Rick Lee, CEO, Rock Springs Chamber of Commerce, “The goal of the “Excellence in Customer Service” award is to acknowledge the unique attributes of front-end workers--the people who visitors and locals interact with in businesses across the area. It honors those whom we believe portray positive representations of our community.”

Lisa’s nomination was exceptional, and the decision to award her this recognition was unanimous. What stood out the most was that she was recognized by upper management from her corporate office who offered specific details about Lisa’s strengths—from her infectious smile to her never wavering positive attitude. Lisa is a real attribute to the All West team and we feel lucky to have her. Congratulations, Lisa!

Author: builtbygcommerce
February 28, 2019

Networks charge local TV providers, like All West, fees to carry channels, and these fees continue to increase each year. And in 2018, these price increases are some of the highest we have ever seen.

Notably, while we have had to drop content to keep our price steady, All West Communications has not passed along a rate increase to our customers since 2014.

To help provide some context, the following information was taken from a December 22, 2017 Variety article which demonstrates the annual increases that other companies are passing along to their consumers:

Comcast is hiking monthly rates for most bundles about $5/mo.
Dish is raising rates as of January 16, 2018, with most programming packages set to increase by $3 per month in addition to a $2 monthly increase for local channels.
DirecTV's Select package will go up $2 per month, while Entertainment is increasing $3; Choice will be $4 higher; Xtra will rise $7; and Ultimate and Premier tiers will increase by $8/mo.
Charter bundles will see an increase of $10.
Cox Communications, meanwhile, will raise rates January 7, with increases of 2.5%-6% depending on service package.

Many customers, due to the increasing rates, start to ask about buying "only the channels they watch" or a-la-carte TV. Here is just one example of what that might look like:

HBO Direct: $14.99
CBS All Access: $5.99

If we use these two channels as examples, we could assume that individual channels might be priced direct to a customer somewhere between $6 and $15 per channel. So, if there are ten channels you really care about and watch, you could potentially spend somewhere between $60 - $150 - just to get those ten channels. By bundling channels together, the networks provide better pricing through the traditional TV package model.

All West strives to provide you with the content you want at a price you can afford. And while not all costs are within our control, we work hard to limit the increases we have to pass on to you.

Author: builtbygcommerce
February 28, 2019

On September 7, All West was honored as one of the two business recipients of the 2018 Bill Daniels Utah Ethical Leadership Awards.

To be considered for these awards, applicants are required to complete several essay questions pertaining to the Daniels Fund Ethics Initiatiatve Principles. Those principles include:

Integrity – Act with honesty in all situations
Trust – Build trust in all stakeholder relationships
Accountability – Accept responsibility for all decisions
Transparency – Maintain open and truthful communications
Fairness – Engage in fair competition and create equitable and just relationships
Respect – Honor the rights, freedoms, views and property of others
Rule of Law – Comply with the spirit and intent of laws and regulations
Viability – Create long-term value for all relevant stakeholders

"We are honored to be recognized as a company that places ethics as a priority. In today's world, honesty and respect are not always the norm, but we believe those principles are crucial to any business's success," states All West President, Matt Weller. "And we work very hard to be transparent with our employees, customers and stakeholders and take accountability when we've made a mistake."

For more details about this award, check out this Utah Business magazine article.

Author: builtbygcommerce
February 28, 2019

The NCTC (National Cable Television Cooperative) represents more than 750 small and mid-size U.S. independent cable operators and acts as a programming and hardware purchasing organization for its member companies. And NCTC is actively engaged in helping network providers and suppliers evolve their business models to deploy new video/data solutions to match the changes in the media landscape.

In that, Mr. Weller's appointment provides All West with the opportunity to drive discussions regarding broadband's and cable television's future and vote on policies affecting their customers.

"The NCTC Board of Directors is an incredibly productive and motivated group of leaders dedicated to helping cable operators of all sizes offer new ways for their customers to enjoy information and entertainment. I'm ready to roll up my sleeves to start contributing to that effort," stated Matt Weller, President, All West Communications.

It is a great honor and privilege to be included on such an influential industry board. To read more about the NCTC and the full press release, click here.

Author: builtbygcommerce
February 28, 2019

All West Communications will be closing the Green River Office effective Tuesday, July 10, 2018.

After acquiring the building in Green River and operating for almost a year, All West determined that this location would not meet the long-term operational needs for this area.

Matthew Weller, President of All West Communications, stated; "We have come to realize that this location would not allow us to do the things that we have planned in the Green River area. We have purchased a new property that we will develop but have decided to focus our initial investments into the plant delivering services to our customers to provide a great customer experience. This fall we will begin major upgrades to be able to provide faster Internet speeds and a new TV service. Our walk-in office in Rock Springs will remain open, and customers can continue to reach us via phone or through email and use our website for payments or issues."

As always, All West Communications believes in delivering the best possible service to our customers and will work to make this transition as smooth as possible. Contact us at any time if you have concerns about your service quality or experience with All West. We look forward to being your partner for many years to come.

Author: builtbygcommerce
February 28, 2019

In a move to enhance connectivity and provide superior internet service, All West Communications is thrilled to announce the launch of new, faster internet speeds in the Wyoming communities of Rock Springs, Green River, and Evanston. This is part of a larger effort to upgrade and expand the capabilities of their existing co-ax network, ensuring that customers have access to higher-speed internet options to meet their growing digital needs.

Doubling the Base Speed for Enhanced User Experience

With these upgrades, the base package for internet service in these areas has seen a significant increase. The download speed for the base package is now doubled to 50 Mbps, paired with a 5 Mbps upload speed. This improvement ensures that customers can enjoy more consistent and faster browsing, streaming, and gaming experiences, even on multiple devices. Whether you’re working from home, participating in online learning, or simply enjoying your favorite shows, these enhanced speeds will provide smoother, more reliable internet performance.

New High-Speed Packages for Residential Customers

In addition to the upgraded base package, All West Communications is introducing two new high-speed internet plans designed to cater to households with greater bandwidth needs. These new packages include:

150 Mbps Download / 15 Mbps Upload: Ideal for homes with multiple users or devices, this plan provides excellent speeds for streaming HD content, online gaming, video conferencing, and handling large file downloads with ease.
300 Mbps Download / 30 Mbps Upload: For power users and larger households, this plan triples the speed available in the highest tier, offering a seamless experience for even the most data-intensive activities. With this plan, families can stream in 4K, engage in competitive gaming, and handle heavy data usage without any slowdown.

These new packages provide increased options for residents, ensuring that every household can find a plan that meets their internet usage requirements.

Special Introductory Offer for New Customers

To celebrate the launch of these faster speeds, All West Communications is offering an exclusive introductory deal. New residential customers in Rock Springs, Green River, and Evanston can sign up for any of these enhanced packages for just $19.95 per month. This limited-time offer provides an affordable opportunity for residents to experience high-speed internet at a significantly reduced price. For further details on the offer or to sign up, All West encourages potential customers to contact their team directly.

Looking to the Future: Gigabit Service on the Horizon

Matthew Weller, President of All West Communications, expressed his excitement about the upgrades, stating, "We are elated to roll out these new faster speeds to these Wyoming communities. Our goal with future upgrades will be to soon offer Gigabit service in these areas." This marks All West's commitment to not only keeping pace with modern internet demands but also to future-proofing the communities they serve with even more robust infrastructure.

All West’s future plans indicate an ongoing investment in the region, with a focus on eventually bringing gigabit-speed internet to these Wyoming communities, offering even more powerful connectivity for homes and businesses alike.

A Commitment to Service Excellence

As always, All West Communications is deeply committed to delivering top-tier service and support to their customers. This includes continuous efforts to improve network performance, address any service concerns promptly, and ensure customer satisfaction across all touchpoints. "We look forward to being your partner for many years to come," Weller adds, emphasizing the company’s dedication to customer service and the communities they serve.

For residents in Rock Springs, Green River, and Evanston, these upgrades mean a substantial improvement in internet service quality and the availability of plans tailored to their needs. Whether customers are casual internet users or require high-speed, high-capacity plans, All West Communications ensures that there is an option for everyone.

Contact All West Communications for Service Inquiries

To learn more about these new plans or to take advantage of the $19.95 introductory offer, customers are encouraged to reach out to All West Communications directly. Their knowledgeable customer service team is available to answer questions and help you select the best plan for your household’s needs.

With these significant upgrades and future plans for even faster service, All West Communications is setting a new standard for internet connectivity in Wyoming. Stay tuned for more updates as All West continues to innovate and expand its service offerings.

Internet vs. Wi-Fi

How does Internet vs. Wi-Fi work on your digital device?

Fiber Comes to Hideout, Utah

Tech Tip: Old Electronics

Tech Tip: Speeding Up Your Wi-Fi

Lisa Barnes receives Rock Springs Chamber of Commerce Award

Rate Increase

All West Communications Honored as Ethical Company

All West Communications, President, Matt Weller appointed to NCTC Board

Green River office closed, but services remain.

FASTER Internet Speeds in Rock Springs, Green River and Evanston, WY

Doubling the Base Speed for Enhanced User Experience

New High-Speed Packages for Residential Customers

Special Introductory Offer for New Customers

Looking to the Future: Gigabit Service on the Horizon

A Commitment to Service Excellence

Contact All West Communications for Service Inquiries

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