Steps:

1. Dial *21 if calling from your home phone.
2. If requested, enter your password followed by the # key. Your password will be a default of four zeros (0000) until you change it.
3. Main Menu: Press 1 to retrieve messages, press 2 to send, press 7 for current date and time, or press 9 for mailbox setup.

OR

If you’re calling from a remote phone, dial the number below for your area:

1. Enter your telephone number.
2. Follow the same steps 2 and 3 from above to access your mailbox.

We do not require a phone plan for internet service.

Troubleshooting suggestion:

1. This is usually an indication something inside the home is not working properly, such as a cordless phone, answering machine, fax and/or satellite. Unplug everything from the jacks and use a regular phone to see if there is a dial tone. If unsuccessful, contact Customer Support at 1-866-ALL-WEST (255-9378).

Troubleshooting suggestion:

1. Cordless phones are susceptible to lightning. Unplug all cordless phones and keep a corded phone plugged in. If the line works once all the cordless phones are unplugged, begin plugging in one cordless phone at a time to determine if one was affected by lightning.

Troubleshooting suggestions:

1. If the power is out and you do not have Fiber or Co-Ax service, a corded phone will still operate. Cordless phones require power, so they will not work until electricity is restored
2. If you have Fiber or Co-Ax service, the phone modem has an eight-hour battery backup for voice calling. To make or receive a call within the eight hours, you must have a corded telephone.
3. If you are unsure what type of internet service you have, this information can be found on the last page of your monthly bill.

Troubleshooting suggestions:

1. When using a cordless phone, make sure all connections are tightly connected and that there is power to the unit. Try a different outlet to see if that restores service.
2. Plug a corded phone into the phone jack to see if you receive a dial tone.
3. If there is still no dial tone, please call us at 866 All-West (866.255.9378)

If you receive a call and you suspect caller ID information has been falsified, or you think the rules for protecting the privacy of your telephone number have been violated, you can file a complaint with the FCC.

FCC rules specifically require that a telemarketer:

• Transmit or display its telephone number or the telephone number on whose behalf the call is being made, and, if possible, its name or the name of the company for which it is selling products or services.
• Display a telephone number you can call during regular business hours to ask to no longer be called. This rule applies even to companies that already have an established business relationship with you.

Spoofing is not the same thing as blocking a phone number.  FCC rules require telephone companies to make phone number blocking available and free for all calls between states (each state makes its own rules about calls that stay within the state).  If you receive a phone call from an “unknown number,” that phone number has been blocked but not necessarily spoofed. Also, you can legally block the transmission of your phone number when you make calls, so your number will appear as “unknown.”