Latest News Archives | All West Communications

four construction workers posing with equipment

Author: Emma Stitzer
June 11, 2024

All West Communications Brings Better Internet to 30,000 Homes

Kamas, Utah | June 11, 2024 – All West Communications is proud to announce 30,000 homes on the Wasatch Front are now connected to 8 Gig fiber internet speeds as a result of their fiber optic expansion project. The expansion prioritized growth in areas where community-wide fiber connectivity was needed, including Farmington, Tooele, Herriman and the Ogden area.

In addition to internet service available to strictly residential areas in Ogden, All West’s construction project has turned the corner to bring new broadband options to even more addresses. The installation of mainline connections is now being expanded to mixed-use locations and commercial zones in the county, offering fiber internet service to local businesses.

“We are pleased with the dedication of our construction teams and the pace which they are working to bring the fiber network to communities in the Wasatch Front,” stated Matt Weller, CEO of All West Communications. “From smart fridges to security cameras, we want to make sure neighbors and businesses have internet that meets their needs and lifestyles.”

Significant milestones are also being hit in other expansion cities. Nearly 100% of homes within their service areas in Farmington have a mainline access point on their street, making fiber-to-the-home connections possible. It’s anticipated that thousands of more homes will be installed as the fiber roll-out ramps up over the summer, including in Herriman, where the first homes were connected in May.

Building fiber internet in densely populated communities frees homes from the bandwidth constraints of other providers while providing lightning-fast speeds to power all the devices in your home. To see if your address will be reached by the fiber expansion projects, visit allwestinternet.com/expansion or call 866.255.9378.

About All West Communications

Since 1912, All West Communications has provided leading-edge telecommunication services. Based in Kamas, Utah, they operate a broadband-powered network to deliver services that connect people and businesses to what matters most—across town and around the world. Their wired infrastructure and ongoing fiber investments that span from northeastern Utah to southwestern Wyoming provide customers with unparalleled broadband speeds, entertainment options, connectivity, and service. To learn more, visit allwest.com.

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Press Contact:

Bud Hirst

50 West 100 North, Kamas, UT 84036
T: 801-580-6460
E-mail: bud.hirst@allwest.com | allwest.com

Author: Emma Stitzer
January 11, 2024

MONTREAL, Quebec and KAMAS, Utah, Jan. 10, 2024 (GLOBE NEWSWIRE) -- Novacap, a leading North American private markets firm, is pleased to announce that it has successfully closed its investment in All West Communications ("All West") alongside co-investors including Novo Holdings.

Headquartered in Kamas, Utah, All West is a fiber-based provider of data, video, and voice services to residential, commercial and carrier customers in Utah and Wyoming. Founded in 1912, All West has continued to evolve and adapt its broadband network to pursue its core mission: connecting people to what matters most.

"The continued transformation of All West into a leading broadband provider will benefit from the Novacap digital infrastructure playbook. This partnership will enable All West to continue its mission of providing fast, reliable, fiber-based local Internet services to its customers, including expansion into underserved communities,’’ commented Ted Mocarski, Senior Partner at Novacap and Head of Novacap Digital Infrastructure. "By increasing its footprint, enhancing its capabilities and ensuring rapid network deployment, All West is well positioned to help bridge the digital divide.”

"The demand for faster speeds, a wider range of services and pricing options is growing every day. This is an exciting partnership that will help us pursue significant growth opportunities. We’ve found the Novacap partners bring a wealth of expertise in both management and product." said Matt Weller, All West CEO. “We are very excited about working closely with Novacap as we enter new markets throughout the Mountain West region.”

Several members of Novacap Digital Infrastructure’s leadership have deep expertise from decades of experience as entrepreneurs, operators, and/or investors in the North American digital infrastructure sector. All West marks the 8th digital infrastructure investment by Novacap since 2011, and the first for its inaugural Digital Infrastructure Fund.

Advisors

Bank Street Group LLC served as exclusive financial advisor to Novacap in connection with this transaction.

Paul Hastings LLP and Baker Botts LLP served as legal counsel to Novacap.

Stifel served as exclusive financial advisor to All West in connection with this transaction.

Blackburn & Stoll, LC served as legal counsel to All West.

About Novacap

Founded in 1981, Novacap is a leading North American private equity firm with over C$8B of AUM that has invested in more than 100 platform companies and completed more than 150 add-on acquisitions. Applying its sector-focused approach since 2007 in Industries, TMT, Financial Services, and Digital Infrastructure, Novacap’s deep domain expertise can accelerate company growth and create long-term value. With experienced, dedicated investment and operations teams as well as substantial capital, Novacap has the resources and knowledge that help build world-class businesses. Novacap has offices in Montreal, Toronto, and New York.

For more information, please visit www.novacap.ca.

About All West Communications

Since 1912, All West Communications has provided leading-edge telecommunication services. Based in Kamas, Utah, they operate a broadband-powered network to deliver services that connect people and businesses to what matters most—across town and around the world. Their wired infrastructure and ongoing fiber investments that span from northern Utah to southwestern Wyoming provide customers with unparalleled broadband speeds, entertainment options, connectivity, and service. To learn more, visit www.allwest.com.

Media Inquiry

Yasmine Sardouk
ysardouk@novacap.ca
514-299-1669

Author: Emma Stitzer
November 20, 2023

For the sixth consecutive year, All West Communications has been able to provide a monetary donation to give much-needed funds for local food banks in their service areas. This year, the following food banks will receive a combined donation of $5,000:

Bountiful Food Pantry, Bountiful, UT
Christian Center of Park City, Park City, UT
Community Action Services, Coalville, UT
Community Action Services, Oakley, UT
Food Bank of Sweetwater County, Green River, WY
Food Bank of Sweetwater County, Rock Springs, WY
Joyce Hansen Hall Food Bank, Ogden, UT
The Lord’s Storehouse, Evanston, WY
Tooele Community Resource Center, Tooele, UT
Weber Cares Pantry at Weber State University, Ogden, UT

All West believes in making a difference in the communities they serve. Their Community Connections program allows them to support local non-profit groups, community events, and neighbors. Each year, over $50,000 is given back to the community.

Since 2018, All West has been able to give back to the communities by providing funds to local food banks. They are happy to contribute to these food banks, as they are a vital part of the community. While resources are needed all year long, the start of the holiday season in November creates a greater need for donations. The donations will help each food bank be able to provide food and supplies in the spirit of the season of giving!

Kay Rossiter, director of The Lord’s Storehouse in Evanston, WY, expressed appreciation for All West’s continued support. “We are feeding 250 families a week right now and every dollar is being put to use,” stated Rossiter. In addition to helping families, pantry donations also help support the operation so it can stay open to the community.

This year, All West included the communities of Farmington, Tooele and Ogden, UT in their food bank donations. They are actively building their fiber network in each of the cities and wanted to show their gratitude to the residents. The Bountiful Food Pantry, serving residents of Farmington, believes in their mission to relieve hunger and increase self-sufficiency of Davis County residents living in need. The Tooele Community Resource Center provides food assistance, along with housing assistances and a thrift store in Tooele. “Your donation is so needed and appreciated,” expressed Food Bank and Resource Center Director, Christie Johnson.

The Weber Cares Pantry with the Center for Community Engaged Learning at Weber State University is very grateful for this generous donation from All West Communications. Financial donations such as this will be used to continue to stock the critical food and resource needs for students as we head into the holiday season. “Last year, we distributed over 21,000 pounds of food to over 2,000 visitors,” stated Teresa Martinez, Student Engagement Coordinator. The pantry heavily relies on private donations and donations from food banks. Waiting for these donations, however, leads to bare shelves due to the high demand of food from the students. Having the financial ability to go directly to the stores to buy food allows them to stock the pantry right away to meet needs while waiting for other donations to come in. “We are on track to exceed the number of visitors this year, which only increases our need for more donations to meet demand. We look forward to utilizing these generous funds in useful ways to continue to meet the food needs of our students,” said Martinez.

All West encourages their customers to find ways to give back to their communities this year. Here are a few ways to give back:

Volunteer:

Donate your time by volunteering with local organizations. Local non-profits, schools, shelters, senior centers and food banks are always looking for people willing to help their cause. Websites like Great NonProfits, Feeding America, JustServe and even local Facebook groups are great ways to find volunteer opportunities.

Act:

A random act of kindness can go a long way! You never know who around you needs help, or even a pick-me-up after a rough day at work. Consider shoveling your neighbor’s driveaway after a nighttime snowstorm or baking cookies for your coworker’s family. The Random Acts of Kindness Foundation provides free resources to help you make kindness the norm.

Donate:

Physical and monetary donations are an effective way to help your community. Find out if your local food bank is accepting donations and what items they need the most. It’s as easy as adding a few extra cans of food to your shopping cart next time you get groceries. Thrift stores also take donations of new and gently used items. Don’t have any items to donate? A $10 donation is just as helpful to local organizations. Your gift will always make a difference!

Giving back helps aid, support and make a difference in community members’ lives. All West believes in supporting the communities they serve and help give back year-round through their Community Connections program.

We wish you a very Happy Holidays and a joyful New Year!

Author: Emma Stitzer
November 13, 2023

Kamas, Utah | November 28, 2023 – All West Communications is thrilled to announce plans to expand its multi-gig fiber optic broadband, streaming TV service and digital phone solutions to the residents and businesses of Herriman, Utah. Herriman now joins an ever-growing list of communities in the Wasatch Front region that will benefit from widespread fiber optic connectivity throughout the entire city.

All West Communications has been welcomed by Herriman's city leaders to provide Fiber-to-the-Home (FTTH) access. “Our organization is committed to maximizing the potential of our fiber optic technology, aiming to not just elevate the everyday experiences of individuals but also make substantial contributions to the economic progress of the community," stated Matt Weller, President of All West Communications.

All West Communication’s fiber internet enables symmetrical speeds that are essential for today’s applications. These include video conferencing, telemedicine, cloud computing, and multiplayer gaming. All West fiber is built for the future, using the best technology available–with speed tiers of up to 8 Gbps for residential and 10 Gbps for businesses.

All West also participates in the Affordable Connectivity Program (ACP), an FCC program that reduces the monthly cost of internet service for qualified households. To learn more about ACP, please visit affordableconnectivity.gov.

All West will fully fund the $9M project, and the engineering work has already begun. Construction started in November 2023.

To learn more, call 866.255.9378 or visit allwestinternet.com/herriman.

About All West Communications

To learn more, visit allwest.com.

Author: Emma Stitzer
June 19, 2023

Fiber Optic Expansion Welcomed by Mayor Caldwell

KAMAS, UTAH | June 19, 2023 – All West Communications is thrilled to announce plans to expand its multi-gig fiber optic broadband, streaming TV service and digital phone solutions to the residents of Ogden, Utah. This expansion will bring services to over 27,000 homes and businesses in the city.

All West Communications believes in delivering the best possible services to the communities they serve – and investing in all-fiber networks is one way they do this. “The expansion is part of the company’s regional development and growth plans, and Ogden City is a critical component in the development of our system,” stated Matt Weller, President of All West Communications.

Ogden City Mayor, Matthew Caldwell, expressed his excitement and appreciation for All West Communications' commitment to the community. “The new fiber infrastructure is expected to improve the quality of life for residents and benefit local businesses.” All West’s expansion into Ogden is self-funded and requires no financial commitment from the city. Engineering work is already underway with construction beginning this summer.

All West’s fiber internet offerings will include symmetrical speed tiers up to 8 Gig for residential and 10 Gig for businesses. They will also be offering other excellent services including managed Wi-Fi, which gives customers complete control of their home network; All West.tv, a digital TV streaming service with over 115+ channels to choose from; and VoIP phone solutions, with both local and long-distance options. All West also participates in the Affordable Connectivity Program (ACP), an FCC program that reduces the monthly cost of internet service for qualified households. To learn more about ACP, please visit www.affordableconnectivity.gov.

Construction began in June 2023 and will take several years to complete. For more information on All West Communications' fiber expansion and timeline, visit their website at https://info.allwest.com/ogden or call 833.690.1254.

About All West Communications

View full press release HERE.

All West workers at a construction project beside a road

Author: Emma Stitzer
May 30, 2023

Fiber Optic Expansion Welcomed by Mayor Porter

KAMAS, UTAH | May 30, 2023 – All West Communications is thrilled to announce plans to expand its multi-gig fiber optic broadband, streaming TV service and digital phone solutions to the residents of South Ogden, Utah. This expansion will provide services to homes and businesses in the city. Construction will begin with a public groundbreaking event on Tuesday, June 6^th at 11am at South Ogden City Hall (3950 Adams Ave).

All West Communications has been welcomed by city leaders to bring Fiber-to-the-Home (FTTH) access to South Ogden. “The goal is for our services to help improve both everyday lives and community economic development with access to our advanced fiber optic technology,” stated Matt Weller, President of All West Communications.

South Ogden Mayor, Russell Porter, expressed his excitement, “All West's commitment to build a network capable of serving every home in South Ogden is wonderful news. The company is funding the project themselves and does not require the city to post any bond or financial guarantee to finance the project.”

Construction is set to begin in June 2023 with expected completion in 2024. For more information on All West Communications' fiber expansion and timeline, visit their website at https://info.allwest.com/south-ogden or call 833.740.5032.

About All West Communications

View full press release HERE.

Author: builtbygcommerce
March 24, 2021

We would like to extend our sincerest thank you for choosing All West, and welcome you to the family!

We’re Here To Serve You

We look forward to serving you and your family with all your communication needs by providing exceptional local customer service. We’re neighbors serving neighbors, and we’re here to help. Feel free to contact us with any questions or concerns about your service.

We can be reached at:

866-ALL-WEST (255-9378)

Help@AllWest.com

Stop by any of our offices

Here’s what you can expect for your service installation:

If you signed up with us over the phone, you should have a scheduled service drop line and install date. If not, give us a call.
If you signed up online, one of our Customer Care team members will give you a call to schedule your install service and verify your information.

The install process happens in two phases: 1.) Installing the outside of your home with a Service Drop Line. 2.) Installing the inside of your home by setting up your modem and router.

Service Drop Line

If we haven’t previously serviced your address, to get your services up right away, we will schedule a time to install a temporary service line to your home above ground. Our construction team will then come back at a later date to permanently bury this line. When it’s time to install or bury the line, you will be notified, but you do not need to be present for us to complete this process.*

*Our construction crews have landscaping backgrounds and are trained to leave no trace. This includes complete repair of any landscaping that is altered during the burial process of your line.

If you already have a service line to your home, we will schedule for a tech to come out as soon as possible for your in-home install.

In Home Install

Once your Service Drop Line is in place, we will send out a technician to complete your home installation. The install time will be within a two-hour window, and we will need someone over the age of 18 years to be present. Your local service technician will call before their arrival.

Items you need for your install:

Router – With your All West services, you have the option to choose your own router or use Plume, All West’s managed wi-fi system.

TV Streaming Device– For your All Wes.tv service, you will need a compatible TV streaming device. There are many options to choose from, but we recommend the Amazon Fire TV Stick. If you have an AV company that helps you with your home theater or other entertainment set-ups, we recommend having them get in touch with us before your install.

The technician will start by activating the Service Drop Line to your home. Once that has been completed, they will get your modem started and connect your router. When this is finished you will then have access to the internet and can set up your home network, including passwords, security, and more.

Internet vs. Wi-Fi

Every install is a little different based on the age of your home and how it was designed. On average, your in-home install should take an hour.

Thank you for choosing All West, and we look forward to serving you and your family.

Author: builtbygcommerce
March 23, 2021

Do you use the internet for surfing the web or social media? How about working from home? Or even streaming your favorite TV entertainment? There are limitless ways that you can use your internet. We’ve narrowed down the different types of internet users into four categories and our speed recommendations. Which type are you?

The Geek

If you can name every Star Wars character or if you know what Wi-Fi 6 is, you may be an internet Geek. But, that’s not a bad thing. The internet Geek knows their way around technology and are an expert in using the internet. For all the Geeks out there, we recommend having 1 Gig speeds, but you already knew that, didn’t you.

The Social Butterfly

Do you like to surf the web or talk to your friends and family on Social Media? You may be a Social Butterfly. Social Butterflies know the latest in celebrity gossip and have mastered creating the perfect TikTok dance. They are novice internet users and like to use their internet for the basics, such as social media, sending emails and shopping online. For all the Social Butterflies, we recommend having 100 Mbps for streamlined internet use.

The Entertainment Buff

You may be an Entertainment Buff if you always have a fresh bowl of popcorn on hand and love to watch the latest movie releases from the comfort of your home. The Entertainment Buff always has more than one device streaming their favorite TV entertainment, and snacks are never too far away. They are an intermediate internet user and know enough about technology to be comfortable with it. For this user, we recommend 500 Mbps for all your streaming entertainment.

The Worker or Learner

Is the internet your lifeline to work and school online? Do you consider yourself a Zoom call expert and know how to turn the cat filter off and on? The Worker and Learner are continually using their internet connection to upload and download documents, email, and stream calls. They are an intermediate internet user and know a little more than your average user. For all Workers or Learners, we recommend 200 Mbps for all your needs.

Do you have questions about your internet? Our Customer Care team is standing by to help at 866.255.9378 or help@allwest.com.

Author: builtbygcommerce
February 24, 2021

One of the most common questions we get at All West is, “What can I do if my internet is slow?”. Many variables can impact your home’s internet speed, but one of the best places to start is with a speed test.

An internet speed test is a test you can run on your home network to find your maximum device speed. The test mimics your online activity to give you an approximation of your upload speeds and download speeds. The test is not 100% accurate, but it will provide you with a very close approximation.

What is the difference between device speed and plan speed?

When running a speed test, there are two different measurements to consider: 1.) the plan speed, which is the internet connection to your home, and 2.) the device speed, which is the speed that reaches an internet connecting device.

Your plan speed is the speed brought from All West’s server directly to your home’s router.

Your device speed is the speed from your router to your internet connecting device.

A speed test measures the speed connecting to your device. This is why the test may show speeds slower than your plan due to external factors such as your router choice and placement.

(How to choose the right router for your home)

How to run a speed test on Plume

Click on the Gateway pod image on the home page of the App.
Selecting this icon will bring you to a history of your ISP Speed Tests.
Tap on Check Speed Now. This will trigger a speed test off of your gateway pod and provide you with the latest results.
You can turn off the Auto-run ISP Speed Test using the toggle switch. On iOS, the toggle is found in the More menu.

Why are there missing Speed Tests?

The most likely reason there would be a gap in the ISP Speed Test history is that your network was busy at the time the automatic test was scheduled. By default, Plume runs an ISP Speed Test every 6 hours. If your network is busy at the scheduled time, that test will be skipped.

The Automatic ISP Speed Test will not run if your network is offline or if the speed test servers are temporarily unresponsive. If this is the case, please check your connection and try running the test again at a later time.

How to run a speed test with Ookla

Although you can run a speed test wirelessly, the best way to run an accurate speed test is to directly hardwire your device to your router with an ethernet cable. All West recommends to run your test on a laptop and not from your smart phone, tablet, gaming system, or any other wirelessly connected device.
Once your device is connected, close out all apps and programs that may disrupt your data. Make sure all other devices in your home are not downloading or running background applications, including Dropbox, Netflix, Photoshop, updates, VPN connections, etc.
There are many speed test applications out there, but we recommend Ookla to run your test.
Run a few tests throughout the day to make sure you are getting accurate results.
Looking at your results.
- You should look at three things after you run a speed test: ping, upload, and download speeds.
  - Ping – Your ping refers to your latency or how long it takes for your signal to travel to an All West server and back into your home. Your ping should be a small number. If it is a large number, make sure you are connecting to an All West server. You can do this by adjusting your server selection. The farther away your server connection is, the worse your speeds will be.
  - Upload and Download Speeds- Your upload and download speeds should be fairly close to the service you signed up for. Not all speeds will be symmetrical, so make sure you know your upload and download speeds on your plan.

Is your speed test results not what you expected?

Many factors can influence your results, from the number of devices in your home to what router you’re using. If you didn’t get the results you wanted, give our customer service team a call at 866.255.9378. They can help you upgrade your speed or troubleshoot your connection.

Author: builtbygcommerce
February 16, 2021

At All West, our job is to make your internet better, which is why we trust Plume. Not only is Plume easy to use, but the sleek air freshener-sized pods give you uninterrupted connectivity throughout your home with a boost of benefits delivered through the Plume app, HomePass. This dynamic duo brings an enhanced experience with complete control of your internet.

Here's how to get started with the Plume system:

How to install the Plume system
Navigating the home screen
Setting up user profiles
Managing your devices

How to install the Plume System

Download the Plume app Home Pass to your phone.
Open the app and sign up to start setup.
Disconnect your router or GigaCenter from the modem cable and reconnect your SuperPod to the modem cable.
Set up your new wi-fi name and password.

*When setting your pod password, we recommend using the same password as your router or GigaCenter, so you don't have to reset all of your devices with the new password. Make sure the capitalization of letters is consistent.

Plug additional pods in different rooms and follow app guidelines.
Connect your devices.

DOWNLOAD THE PRINTABLE GUIDE

If you have questions or need help with your install, our Customer Care team can be reached at either 866.255.9378 or help@allwest.com.

Navigating the home screen

From the home screen, you can see your home network and access the special features that HomePass has to offer:

1.Pod – By selecting the pod, you can see your internet connection's health, including upload and download speeds, run a speed test, and see which devices are using the most bandwidth.

2. Network – By selecting the network icon, you can see all of your Plume Pods and devices connected to your network

3. Person – By selecting the person, you can see all of your user profiles and the devices assigned to their profile.

4. Device – By selecting the device, you can see all of the devices on your network and why type of network access they have: Home, Guest, or Internet Only.

5. Motion – See any physical activity alerts in your home.

6. Dropdown Menu

DropDown Menu

Adopt -Adopt allows you to see your whole home network. You can find what devices are on your network by selecting each pod

Access -In Access, you can set passwords and assign special access for your family, guest, and internet only.

Guard -This is where you manage your internet security. Set up your Online Protection, Adblocking, Advanced IoT protection and see how many cyber-attacks Plume protects you from.

Sense-Plume takes home security an extra step with motion detection. Now you can track if there is someone unwanted in your home while you're away.

Setting up user profiles

Tap on the People or Devices button on the Home screen
Tap on Add a Person
Add a photo, enter the name, and select the devices used by this person. Assigning devices to the person will allow you to monitor and manage wi-fi settings for that person.

**Please note that adding a person does not give them access to your app account or passwords. It just allows you to monitor and manage wi-fi access for that person.

Managing your devices

Go into the profile of the device owner by selecting the person icon on the home screen.

1.Time out in upper right – To time out this user and freeze all their devices, select the time out button. You can set the time out for 15 or 30 minutes.

2. All User devices

3. Access and security setting for the person's profile.

To manage device settings, select a device in the person's profile.

1.Schedule an internet freeze:

Tap on Schedule Internet Freeze.
Select Until End of Day, School Night, Bedtime, Indefinitely or Custom.
Set the start and end times using the slider if you selected School Night or Bedtime.
You can set a different duration on each day when you choose the Custom scheduling option.

You will be able to interrupt the internet freeze by either choosing Unfreeze Until End of Day or Clear Internet Freeze to reset the freeze internet schedule.

2.Setting Content Access

Plume's content access feature will allow you to restrict content for a device or person.

When setting up content filtering for a person or device, you can enable any of the four content filtering categories:

No limits: You can access all types of content.
Kids appropriate: Content that is tagged as NOT appropriate for kids will be filtered and inaccessible.
Teenager friendly: Content that is tagged as NOT appropriate for teens will be filtered and inaccessible.
No adult content: All content tagged as adult content will not be accessible.

Please note that all devices associated with a person will inherit the content access settings assigned to that corresponding person. Likewise, applying content access restrictions to a device assigned to a person will apply the same settings to that person. However, if the device is unassigned, the rule will only apply to the device.

Major Milestone for Fiber Internet Expansion Along the Wasatch Front

All West Partners With Novacap to Accelerate Broadband Growth

The Gift of Giving This Holiday Season

All West Communications Fiber Network Coming to Herriman

All West Communications Fiber Network Coming to Ogden

All West Communications Fiber Network Coming to South Ogden

You’ve Signed Up for All West Internet, Now What? Here’s What to Expect for Your Install

We’re Here To Serve You

Here’s what you can expect for your service installation:

4 Types Of Internet Users. Which One Are You?

The Geek

The Social Butterfly

The Entertainment Buff

The Worker or Learner

What is an internet speed test, and how to run a test on your home network

What is the difference between device speed and plan speed?

How to run a speed test on Plume

Is your speed test results not what you expected?

The Complete Guide to Getting Started With Plume

Here's how to get started with the Plume system:

How to install the Plume System

Navigating the home screen

Setting up user profiles

Managing your devices

To manage device settings, select a device in the person's profile.

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