General

  • What is 811 and why do I need to worry about it?

    It is strongly recommended to call 8-1-1 at least 48 hours prior any digging project on your property. This includes, but is not limited to, building a deck, planting a tree or laying a patio. Calling 8-1-1 ensures you avoid digging near any buried utility lines and running the risk of causing potential damage. Damages to such lines may result in service disruptions, injuries and costly repairs.

  • How do I reconnect my service(s)?

    Nonpay disconnect

    If you’re disconnected for nonpay, call us at 866.255.9378 to speak with one of our customer service representatives.

    If you pay the total amount owed, you won’t be charged a reconnect fee. If you pay the past due amount owed, a reconnect fee will be applied to your account.

    Vacation on reconnect

    If you need to turn your services back on, please give us a call at 866.255.9378 to speak with one of our customer service representatives.

    Your services should be back on by the end of that same day.

  • How do I change the name on my account?

    ​You will need to complete an application to change the name on your account. If a new person will be establishing service, a deposit of credit letter will be required along with the application. A name change due to marriage, divorce, or court order, requires a copy of the appropriate document. ​

  • How do I report suspected spoofing?

    ​If you receive a call and you suspect caller ID information has been falsified, or you think the rules for protecting the privacy of your telephone number have been violated, you can file a complaint with the FCC.​

  • What are the FCC rules regarding caller ID for telemarketers?

    FCC rules specifically require that a telemarketer:

    • Transmit or display its telephone number or the telephone number on whose behalf the call is being made, and, if possible, its name or the name of the company for which it is selling products or services.
    • Display a telephone number you can call during regular business hours to ask to no longer be called. This rule applies even to companies that already have an established business relationship with you.
  • Is blocking a phone number the same thing as spoofing?

    Spoofing is not the same thing as blocking a phone number.  FCC rules require telephone companies to make phone number blocking available and free for all calls between states (each state makes its own rules about calls that stay within the state).  If you receive a phone call from an “unknown number,” that phone number has been blocked, but not necessarily spoofed. Also, you can legally block the transmission of your phone number when you make calls, so your number will appear as “unknown.”

  • Is spoofing illegal?

    Under the Truth in Caller ID Act, FCC rules prohibit any person or entity from transmitting misleading or inaccurate caller ID information with the intent to defraud, cause harm, or wrongly obtain anything of value.  If no harm is intended or caused, spoofing is not illegal. Anyone who is illegally spoofing can face penalties of up to $10,000 for each violation. In some cases, spoofing can be permitted by courts for people who have legitimate reasons to hide their information, such as law enforcement agencies working on cases, victims of domestic abuse or doctors who wish to discuss private medical matters.

  • What you can do if you think you’re being spoofed.

    You may not be able to tell right away if an incoming call is spoofed. Be careful about responding to any request for personal identifying information.

    • Never give out personal information such as account numbers, Social Security numbers, mother’s maiden names, passwords or other identifying information in response to unexpected calls or if you are at all suspicious.
    • If you get an inquiry from someone who says they represent a company or a government agency seeking personal information, hang up and call the phone number on your account statement, in the phone book or on the company’s or government agency’s website to verify the authenticity of the request.
    • Use caution if you are being pressured for information immediately.
    • If you have a voice mail account with your phone service, be sure to set a password for it.  Some voicemail services are preset to allow access if you call in from your own phone number.  A hacker could spoof your home phone number and gain access to your voice mail if you do not set a password.​
  • What is spoofing and how does it work?

    ​”Spoofing” occurs when a caller deliberately falsifies the information transmitted to your caller ID display to disguise their identity. Spoofing is often used as part of an attempt to trick someone into giving away valuable personal information so it can be used in fraudulent activity or sold illegally. U.S. law and FCC rules prohibit most types of spoofing.

    Caller ID lets consumers avoid unwanted phone calls by displaying caller names and phone numbers, but the caller ID feature is sometimes manipulated by spoofers who masquerade as representatives of banks, creditors, insurance companies, or even the government.​​​

  • What is CPNI (Customer Proprietary Network Information)?

    Federal law allows you, the consumer, to choose how All West Communications uses your Customer Proprietary Network Information (CPNI). CPNI is data that is not publicly available, including:

    •    The types of services you subscribe to,
    •    The number of telephone lines you have,
    •    How much you use your services, and
    •    Calling and billing records.​

    CPNI does not include information published in a directory. Under Federal law, telephone companies have a duty to protect CPNI. All West Communications values our customers. Meeting your communications requirements, while protecting your privacy, is our main concern. In order to meet the needs of our customers, we may share CPNI information with our subsidiary companies; including All West World Connect, All West Digital Video, and All West Broadband. This information will be for internal use only. We will only disclose your CPNI records for the specific intent to analyze and/or provide products or services that will benefit you as an All West customer. This allows us greater ability to tailor the services we provide to you. All West Communications does not and will not sell or offer any such information to any third party. In addition, as required by law, we will disclose your CPNI to comply with any laws, court order or subpoena, or to provide services to you pursuant to your Customer Agreement.

    To allow All West to use your CPNI internally, no further action is needed. As a customer, you have the right at any time to restrict the use of CPNI. If you prefer that All West Communications does not use your CPNI to provide information on other products or services. You can opt-out by writing to All West Communications at 50 W 100 North, Kamas, UT, 84036 within 30 days of receiving this notice. Or send an email to support@allwest.com. Your decision to opt-out will not affect the provision of any services to which you subscribe. The restriction of the use of CPNI records will remain valid until you contact us in writing.

    If All West Communications does not receive an opt-out from you prior to the expiration of the 30 day period following this notification it will assume you approve of its proposed use of your CPNI.

    If you are uncertain as to whether All West has a CPNI password on file for you, please contact the office to get a CPNI passcode form to complete.

  • How can I help with All West Community Connections?

    ​If you have ideas about how to pay kindness forward, please email marketing@allwest.com. ​​

  • What is All West Community Connections and why All West is doing this program?

    All West launched this program to encourage kindness and from a desire to give to the communities who support us. We’d like to invite the whole community to participate. Keep your eyes open for upcoming opportunities on our Facebook, Instagram and Community Connections pages.

    We love the communities that we serve and we believe that any simple, kind gesture can have a positive impact.

  • Does All West have service in my city?

    All West provides services in the following communities/areas in Anschutz, Coalville, Cokeville, Deer Canyon, Deer Mountain, Echo, Evanston, Fox Bay, Francis, Green River, Wy, Heber City, Henefer, Hoytsville, Kamas, Kemmerer,​ Marion, Oakley, Park City, Peoa, Promontory, Randolph, Red Ledges, Rock Springs, Wy, Samak, Star Harbor, Timber Lakes, Tuhaye, Upton, Victory Ranch, Wanship, Victory Ranch, Weber Canyon, Wolf Creek, Woodland, and Woodruff​. Please call to verify service availability at a specific address.

  • I’m moving, what do I need to do to transfer my service?

    Please notify All West at least two weeks prior to your move so that we can accommodate your moving date request. You can call us or click here to fill out a support request and we will contact for details.

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