Plume’s content access feature will allow you to restrict content for a device or person. We have identified the most common content filtering categories that you can use when personalizing your online experience.

When setting up content filtering for a person or device, you can enable any of the four content filtering categories:

1. No limits: You can access all types of content.
2. Kids appropriate: Content that is tagged as NOT appropriate for kids will be filtered and inaccessible.
3. Teenager friendly: Content that is tagged as NOT appropriate for teens will be filtered and inaccessible.
4. No adult content: All content tagged as adult content will not be accessible.

Please note that all devices associated with a person will inherit the content access settings assigned to that corresponding person. Likewise, applying content access restrictions to a device assigned to a person will apply the same settings to that person. However, if the device is unassigned, the rule will only apply to the device. Content access will not work if Privacy Mode has been enabled or if the device is using a Private/Random MAC Address.

What is seen by the end-user when their content is blocked?

Content that was restricted by our security feature whenever you see the “Access to this website is blocked” message displayed in their browser window.

Note: This only appears for HTTP sites; HTTPS sites prevent this and display the browser’s default “can’t be reached” message. HTTPS connections cannot be redirected to the HTTP blocked page because it would break the secure trusted SSL connection.

ISP Speed Test:

Want to verify that you’re receiving your internet plan’s advertised speeds? Plume Auto- runs an ISP Speed Test off of your Gateway pod every 6 hours as long as your network is idle, in order to provide you with an up-to-date number. You can also choose to run the ISP Speed Test anytime via the HomePass app on iOS and Android, even when you are not connected to your network.

To run the ISP Speed Test:

1. Scroll to the Adapt section on the home page of the App.
2. The latest result of the Internet Speed test will be shown, by tapping on it the Speed Test History will come up.
3. Tap on Check Speed Now. This will trigger a speed test off of your gateway pod and provide you with the latest results.
4. You can turn off the Auto-run ISP Speed Test using the toggle switch.

ISP Speed Test limits:

The limit for SuperPods and PowerPods is 1 Gbps. The built-in ISP Speed Test is limited to around 200Mbps for the original Plume Pods, regardless of the actual throughput that your pods are delivering. If you have a connection faster than this and have a Pod as the gateway, you can use the Device Speed Test feature when your mobile is connected to the Gateway Pod, to get abetter idea of the Speed coming into your Gateway Pod. If you have a PC or Mac, you can download the stand-alone OOKLA speed test App to run speed tests while connected to the GatewayPod.

Why are there missing Speed Tests?

The most likely reason there would be a gap in the ISP Speed Test history is that your network was busy at the time the automatic test was scheduled. By default Plume runs an ISP Speed Test every 6 hours. If your network is busy at the scheduled time, that test will be skipped.The Automatic ISP Speed Test will not run if your network is offline or if the speed test servers are temporarily unresponsive. If this is the case, please check your connection and try running the test again at a later time.

Note: Running a speed test may affect the performance of other connected devices, which is why they do not automatically run when the network is busy. ISP Speed Tests only test the connection at the Gateway pod. Use the Device Speed Test feature to check the Wi-Fi performance on the other pods in the network.

If you accidentally assign a device to the wrong person, you can simply reassign it to another person’s profile (or create a new profile).

1. Navigate to the incorrectly assigned device.
2. Tap on the ⋮ on the upper right-hand corner to view the device menu and select Assign Device to…
3. Select the appropriate profile to move the device to. You can also add a new person profile to your app at the same time!
4. Your device will now appear under the new profile!
5. Please note that any rules (Adblocking, Content Access, or Online Protection) will be reset to match the new profile.

1. Tap on the menu icon on the App home screen.
2. Tap the Access option to view the Network Name and Passwords.
3. Tap on Home, Guests or Internet Only to access that zone’s settings page.
4. Next to the password, you want to share, tap on the Share icon.
5. Choose the method you want to use to share the password (SMS, email, Airdrop) and send it.
6. The recipient will receive a link. Clicking on it will take them to a web page from which they can copy the Network name and the password.

When Sense Alerts is enabled, push notifications will be sent to your device whenever the system detects motion. You can enable these notifications to send at all times or only while nobody is at home using the Smart Activation feature.

You need to assign a Primary device to everyone to ensure Sense can properly determine if everyone has left and also enable the People notifications.

Enable Notifications:

1. Scroll down to the Sense section on the Home Screen and tap on it.
2. Scroll down to the option Sense Alerts and tap on the Bell to enable the notifications.

For Notifications Settings:

1. Tap on the Main Menu at the bottom of the screen and then tap on Sense.
2. Under Modes and Alerts, slide the Smart Activation toggle to the right if you do not wish to receive alerts while you are home.
3. Under the Alerts section, you can set the minimum Time between alerts to either 1 Mins, 2 Mins, 3 Mins, or 5 Mins. This prevents you from getting too many notifications if a motion alert gets triggered immediately after another one.
4. Scroll back up to the top of the screen to turn Sense alerts from ON to OFF.

When are Sense Alert push notifications triggered?

Sense alerts will only be triggered if:

– Sense motion detection is enabled.

– Sense Alerts are enabled.

– If the Smart Activation of alerts has been enabled, everyone has left your home. (all assigned primary devices have been disconnected for 15 minutes or more)

– The motion being detected occurs for at least 2 seconds (5 seconds if pet mode is enabled), within an approximate 10′-13′ radius from a motion detection device or SuperPod.

– The minimum time interval since the last alert has been met.

Click here if your Sense Alert push notifications are not behaving as expected..

Internet Freeze allows you to easily manage how much time is spent on the internet by a device or person by using a Freeze schedule or as needed.

Schedule or Turn on Internet Freeze for a device:

1. Select the device in the app to access the device details page.
2. Tap on Schedule Internet Freeze.
3. Type in a name for this Freeze schedule.
4. Tap on a day and enter the Freeze internet (start) time and Unfreeze internet (end) times.
5. Choose the Repeat option if this schedule will be the same on multiple days or tap on another day to set different Freeze and Unfreeze times for that day.
6. Choose a person if this Freeze schedule will be used for all of their devices.
7. Tap on Save once your schedule is complete.

Schedule or Turn on Internet Freeze for a person:

1. Select the person from the People page.
2. Tap on Schedule Internet Freeze.
3. Type in a name for this Freeze schedule.
4. Tap on a day and enter the Freeze internet (start) time and Unfreeze internet (end) times.
5. Choose the Repeat option if this schedule will be the same on multiple days or tap on another day to set different Freeze and Unfreeze times for that day.
6. Tap on Save once your schedule is complete and Apply to confirm.

Interrupt Internet Freeze:

You will be able to interrupt the internet freeze by either choosing Unfreeze Until End of Day or Clear Internet Freeze to reset the freeze internet schedule.

What will the user see when frozen?

When a device is frozen, it will not be able to access content. How that is displayed depends on the content you are trying to access. If you try to load an HTTP site, you will be redirected to the captive portal screen. However, if it is an HTTPS site, the page will simply timeout or say it cannot be reached.

Plume also gives you the ability to pause internet access on a device or person instantly through the Time Out feature.

You can easily edit, delete, or temporarily disable a password by using the HomePass app. You can also edit the access level of any user with guest access.

To suspend or control access on a device level, use the Device Freeze feature.

Editing Wi-Fi passwords:

1. From the More menu, tap on the Access option.
2. Tap on Home, Guests, or Internet Only to access that zone’s page.
3. Tap the ⋯ next to the password you want to modify.
4. Choose Edit, Disable, or Delete.
5. In the case of Disable or Delete, confirm your selection. If you’re editing a password, go ahead and make your changes.

Each person can have a primary device assigned to their profile. That primary device’s connections and disconnections from the network determines if they show up as being at home, which is also important for managing Sense alerts.

You should always choose a device they are not likely to leave home without and that will always stay powered. Smartwatches that connect to Wi-Fi or mobile phones are ideal.

Assigning a primary device to a person:

1. Tap on the people icon and choose a person. Ensure the device in question is already assigned to that person.
2. If a primary device has not been set, the Assign primary device notification will be shown. Tap on the notification.
3. Choose a primary device and tap on Done to save.

You can approve a website for a person, the entire network or a device if not assigned to a person. Up to 50 websites can be approved in total.

If you notice a website has been incorrectly blocked, please report it to support.

Approving Websites for Everyone:

1. From the Home page, tap on the Guard events.
2. Go to Approve tab and tap on Approve.
3. Choosing Approve Website allows you to enter the URL of domain, while Approve IP Address allows you to enter the server IP address.
4. Enter the URL or IP address and tap on Approve to save. Please note that the full domain name is required. For example; make sure to write “youtube.com” instead of “youtube”.
5. Tap on Apply to confirm the changes.
6. Additionally, you are able to view previously blocked sites under the Protected tab. Tap or swipe on the blocked event to start the approval flow.

Approve websites at a person or device level:

1. Navigate to the desired person or device.
2. Tap on Manage security events at the bottom of the page.
3. Tap on Approve.
4. Choosing Approve Website allows you to enter the URL of domain, while Approve IP Address allows you to enter the server IP address.
5. Based on your previous choice, enter the URL or IP address and tap the checkmark to save. The full domain name is required for websites. For example; make sure to write“youtube.com” instead of “youtube”.
6. Tap on Approve to confirm your choice.
7. If you are approving the site for a device that has been assigned to a person, the rule will also apply to the person. Likewise, approving a site for the person automatically applies that ruleto all of their assigned devices. If the device is not assigned, the rule will only apply to the device.

You can also unblock a website from Protected list.

1. Simply swipe or tap to add a site to your Approved list.
2. Confirm that the site is now approved.

Adding people allows you to conveniently monitor and manage their Wi-Fi access.

Adding a Person:

1. From the People screen, tap on + button.
2. Choose the Create a person option.
3. Add a photo using the + , enter the Person name and Email (optional) and tap on Next.
4. Set their Device profile information. This allows you to control Content access as well as their Guard settings for all their assigned devices while they are connected to the network.
5. Tap on Done and the person will be added to the list of people.
6. Use the Tap to assign device option under their card. The devices you select will apply the rules set in the previous step to those devices and allow you to monitor and manage theperson’s Internet usage.
7. Once all device have been selected and you tap on Done, you will be prompted to assign a Primary device, which is used to determine if they are home. Be sure to choose a device thatthey will always take with them.
8. Tap on Done once a primary device is chosen.

Note: Creating a person using the steps above does not give them the ability to manage the network..

Removing a Person:

1. From the person’s detail screen, tap on the ⋮ on the top right-hand corner.
2. Tap on Remove person which will remove the profile and historical data consumption information for that person. All previously assigned devices for that person will now be unassigned.

Note: This does not disable their access to the Wi-Fi if they still have the password..