Internet Freeze allows you to easily manage how much time is spent on the internet by a device or person by using a Freeze schedule or as needed.

Schedule or Turn on Internet Freeze for a device:

1. Select the device in the app to access the device details page.
2. Tap on Schedule Internet Freeze.
3. Type in a name for this Freeze schedule.
4. Tap on a day and enter the Freeze internet (start) time and Unfreeze internet (end) times.
5. Choose the Repeat option if this schedule will be the same on multiple days or tap on another day to set different Freeze and Unfreeze times for that day.
6. Choose a person if this Freeze schedule will be used for all of their devices.
7. Tap on Save once your schedule is complete.

Schedule or Turn on Internet Freeze for a person:

1. Select the person from the People page.
2. Tap on Schedule Internet Freeze.
3. Type in a name for this Freeze schedule.
4. Tap on a day and enter the Freeze internet (start) time and Unfreeze internet (end) times.
5. Choose the Repeat option if this schedule will be the same on multiple days or tap on another day to set different Freeze and Unfreeze times for that day.
6. Tap on Save once your schedule is complete and Apply to confirm.

Interrupt Internet Freeze:

You will be able to interrupt the internet freeze by either choosing Unfreeze Until End of Day or Clear Internet Freeze to reset the freeze internet schedule.

What will the user see when frozen?

When a device is frozen, it will not be able to access content. How that is displayed depends on the content you are trying to access. If you try to load an HTTP site, you will be redirected to the captive portal screen. However, if it is an HTTPS site, the page will simply timeout or say it cannot be reached.

Plume also gives you the ability to pause internet access on a device or person instantly through the Time Out feature.

You can easily edit, delete, or temporarily disable a password by using the HomePass app. You can also edit the access level of any user with guest access.

To suspend or control access on a device level, use the Device Freeze feature.

Editing Wi-Fi passwords:

1. From the More menu, tap on the Access option.
2. Tap on Home, Guests, or Internet Only to access that zone’s page.
3. Tap the ⋯ next to the password you want to modify.
4. Choose Edit, Disable, or Delete.
5. In the case of Disable or Delete, confirm your selection. If you’re editing a password, go ahead and make your changes.

Each person can have a primary device assigned to their profile. That primary device’s connections and disconnections from the network determines if they show up as being at home, which is also important for managing Sense alerts.

You should always choose a device they are not likely to leave home without and that will always stay powered. Smartwatches that connect to Wi-Fi or mobile phones are ideal.

Assigning a primary device to a person:

1. Tap on the people icon and choose a person. Ensure the device in question is already assigned to that person.
2. If a primary device has not been set, the Assign primary device notification will be shown. Tap on the notification.
3. Choose a primary device and tap on Done to save.

You can approve a website for a person, the entire network or a device if not assigned to a person. Up to 50 websites can be approved in total.

If you notice a website has been incorrectly blocked, please report it to support.

Approving Websites for Everyone:

1. From the Home page, tap on the Guard events.
2. Go to Approve tab and tap on Approve.
3. Choosing Approve Website allows you to enter the URL of domain, while Approve IP Address allows you to enter the server IP address.
4. Enter the URL or IP address and tap on Approve to save. Please note that the full domain name is required. For example; make sure to write “youtube.com” instead of “youtube”.
5. Tap on Apply to confirm the changes.
6. Additionally, you are able to view previously blocked sites under the Protected tab. Tap or swipe on the blocked event to start the approval flow.

Approve websites at a person or device level:

1. Navigate to the desired person or device.
2. Tap on Manage security events at the bottom of the page.
3. Tap on Approve.
4. Choosing Approve Website allows you to enter the URL of domain, while Approve IP Address allows you to enter the server IP address.
5. Based on your previous choice, enter the URL or IP address and tap the checkmark to save. The full domain name is required for websites. For example; make sure to write“youtube.com” instead of “youtube”.
6. Tap on Approve to confirm your choice.
7. If you are approving the site for a device that has been assigned to a person, the rule will also apply to the person. Likewise, approving a site for the person automatically applies that ruleto all of their assigned devices. If the device is not assigned, the rule will only apply to the device.

You can also unblock a website from Protected list.

1. Simply swipe or tap to add a site to your Approved list.
2. Confirm that the site is now approved.

Adding people allows you to conveniently monitor and manage their Wi-Fi access.

Adding a Person:

1. From the People screen, tap on + button.
2. Choose the Create a person option.
3. Add a photo using the + , enter the Person name and Email (optional) and tap on Next.
4. Set their Device profile information. This allows you to control Content access as well as their Guard settings for all their assigned devices while they are connected to the network.
5. Tap on Done and the person will be added to the list of people.
6. Use the Tap to assign device option under their card. The devices you select will apply the rules set in the previous step to those devices and allow you to monitor and manage theperson’s Internet usage.
7. Once all device have been selected and you tap on Done, you will be prompted to assign a Primary device, which is used to determine if they are home. Be sure to choose a device thatthey will always take with them.
8. Tap on Done once a primary device is chosen.

Note: Creating a person using the steps above does not give them the ability to manage the network..

Removing a Person:

1. From the person’s detail screen, tap on the ⋮ on the top right-hand corner.
2. Tap on Remove person which will remove the profile and historical data consumption information for that person. All previously assigned devices for that person will now be unassigned.

Note: This does not disable their access to the Wi-Fi if they still have the password..

All Plume members have the right to be forgotten.

Delete security event data:

If you’d like to just remove items from your list of blocked events from either Guard or Content Access:

1. In the HomePass app, open the More menu.
2. Select the Guard option.
3. On the bottom of the Guard settings page, you will find the Delete security events button.
4. Simply tap the button and confirm that you would like to clear the data.

– Note that once deleted, this data cannot be recovered.

– If you haven’t disabled Guard or Content Access features, more events will continue to populate the list. Just continue to repeat this process as often as you need.

1. From the Home screen, scroll down to pod list in the Adapt section.
2. Tap on any pod you wish to see device information about.
3. Tap the ⋮ icon in the upper right-hand corner.
4. Tap View Hardware Info. Firmware version will be the first item in the list. Please visit this link for full release notes.

In addition to the firmware version, you can also view the pod’s serial number, MAC address and assigned IP address.

During the initial setup, the first password created is a Home zone password, although you can add more. Local network access to devices connected to your network in the Home zone can be selectively shared with devices connecting with a Guest zone password.

1. Open the More tab and click on the Control button.
2. While in the Home settings page, tap on New home Password.
3. Enter your new password.
4. Tap on the Add to save.

1. Open the More tab and click on the Control button.
2. While in the Internet Only settings page, tap on New internet only password.
3. Enter a new password.
4. Use the drop-down arrow next to Auto-disable Wi-Fi Password and choose one of the options.
5. Tap on the Add to save.

1. Open the More tab and click on the Control button.
2. While in the Guest settings page, tap on New Guest Password.
3. Enter a name* and a new password.
4. Use the drop-down arrow next to Auto-disable Wi-Fi Password and choose one of the options.
5. Add a checkmark next to one or more Shared Home Devices (printer, NAS, media player), to allow your guest access to it over the local network.
6. Tap on the Add to save.

*You can set up different device access permissions and Auto-disable Wi-Fi Password settings for each name under the Guest zone.