We would like to extend our sincerest thank you for choosing All West, and welcome you to the family!
We’re Here To Serve You
We look forward to serving you and your family with all your communication needs by providing exceptional local customer service. We’re neighbors serving neighbors, and we’re here to help. Feel free to contact us with any questions or concerns about your service.
We can be reached at:
Stop by any of our offices
Here’s what you can expect for your service installation:
- If you signed up with us over the phone, you should have a scheduled service drop line and install date. If not, give us a call.
- If you signed up online, one of our Customer Care team members will give you a call to schedule your install service and verify your information.
The install process happens in two phases: 1.) Installing the outside of your home with a Service Drop Line. 2.) Installing the inside of your home by setting up your modem and router.
Service Drop Line
- If we haven’t previously serviced your address, to get your services up right away, we will schedule a time to install a temporary service line to your home above ground. Our construction team will then come back at a later date to permanently bury this line. When it’s time to install or bury the line, you will be notified, but you do not need to be present for us to complete this process.*
*Our construction crews have landscaping backgrounds and are trained to leave no trace. This includes complete repair of any landscaping that is altered during the burial process of your line.
- If you already have a service line to your home, we will schedule for a tech to come out as soon as possible for your in-home install.
In Home Install
Once your Service Drop Line is in place, we will send out a technician to complete your home installation. The install time will be within a two-hour window, and we will need someone over the age of 18 years to be present. Your local service technician will call before their arrival.
Items you need for your install:
Router – With your All West services, you have the option to choose your own router or use Plume, All West’s managed wi-fi system.
TV Streaming Device– For your All Wes.tv service, you will need a compatible TV streaming device. There are many options to choose from, but we recommend the Amazon Fire TV Stick. If you have an AV company that helps you with your home theater or other entertainment set-ups, we recommend having them get in touch with us before your install.
The technician will start by activating the Service Drop Line to your home. Once that has been completed, they will get your modem started and connect your router. When this is finished you will then have access to the internet and can set up your home network, including passwords, security, and more.
Every install is a little different based on the age of your home and how it was designed. On average, your in-home install should take an hour.
Thank you for choosing All West, and we look forward to serving you and your family.