I am having trouble signing up for SmartHub.
Verify you are NOT putting dashes in your account number. Your account number is on your bill.
Who do I contact for technical difficulties when using SmartHub?
Call us at 866-ALL-WEST (255-8378), email us, OR Live Chat with us.
If I am already on the Automatic Bill Pay program, what is the benefit of signing up for SmartHub?
With SmartHub you can view your bills, check your payments, and view your energy use for the past year. You do not have to pay via SmartHub to view this information.
What if my email address changes?
It’s easy to update. First, log in using your current email address. On the left-hand side, you’ll see the link “Change my email.”
I have been trying to pay my bill by using your online service. The computer tells me that my address doesn’t match the address on my credit card.
The address you provide must match the name and address to which the credit/debit card was issued (billing address). This is not always your listed service address. When you are on the credit/debit card payment screen, change the address listed to the billing address associated with your credit card. Click submit when all the information has been entered to process the request. Nothing will be processed until the submit button is clicked.
When is my payment charged to my credit card or checking account?
It may take anywhere from a couple of hours to a full business day for your payment to be debited against your bank account or credit card, depending on the credit card company or bank.
I am having trouble signing into SmartHub. It says I have an invalid password.
Your password is case-sensitive. Use the same password as when you set up your account. If you cannot remember the password, you can call or stop by the office during regular business hours, and we will be more than happy to assist you.
What is SmartHub?
With SmartHub, you can manage your All West account, pay your bill, report service troubles, and connect with our customer service team from your smartphone or tablet.