How can I pay my All West bill?
Please know that customer service representatives, for security reasons cannot take a credit card payment over the phone. BUT, there are a variety of ways to pay your All West bill:
— Call our secure Bill Pay line at 1-855-875-7164 to pay by debit/credit card. Make sure you have your account number handy.
— Pay via SmartHub. (Don’t have SmartHub? Want to know more? Check out “What is SmartHub” on this page.)
— Stop by one of our many offices and pay your bill in person — Monday – Friday 8:30 a.m. – 5:30 p.m.
— Drop your payment in the payment drop box 24/7. (Drop boxes are located by all office entrances.)
— Mail your payment to: 50 W 100 N, Kamas, Utah 84036-9738.
— Sign up for eBilling and AutoPay via SmartHub. — Go to “Billing and Payments” > Select “Auto Pay Program” > Click “Sign Up for Auto Pay”
I am having trouble signing up for SmartHub.
Verify you are NOT putting dashes in your account number. Your account number is on your bill.
How do I change my automatic payment info?
Log in. On the left-hand side, click the “Financial Info” link. Go to “Select the Account/Service which to Add, Change or Remove Automatic Bill Payments,” make your changes.
How do I change my stored payment info?
Log in and on the left-hand side you’ll see the link “Financial Info” Click the section “Stored Accounts for E-Bill Payment” to make your changes.
How do I change to paper/paperless bill?
Log into your account. On the left-hand side you’ll see the link “Stop/Start Print bill”
How do I unsubscribe for SmartHub?
Unsubscribing is simple. Log in and click the ”Unsubscribe” link on the left-hand side.
Who do I contact for technical difficulties when using SmartHub?
Call us at 866-ALL-WEST (255-8378), email us OR Chat with us.
If I am already on the Automatic Bill Pay program, what is the benefit of signing up for SmartHub?
With SmartHub you can view your bills, check your payments and view your energy use for the past year. You do not have to pay via SmartHub to view this information.
What if my email address changes?
It’s easy to update. First, log in using your current email address. On the left-hand side, you’ll see the link “Change my email”.
I have been trying to pay my bill by using your online service. The computer tells me that my address doesn’t match the address on my credit card.
The address you provide must match the name and address to which the credit/debit card was issued (billing address). This is not always your listed service address. When you are on the credit/debit card payment screen, change the address listed to the billing address associated with your credit card. Click submit when all the information has been entered to process the request. Nothing will be processed until the submit button is clicked.
When I make a payment online, will I get a confirmation number? How do I know if it went through?
Yes, you will receive a confirmation number after your transaction is recorded. Please keep this number as confirmation of your payment. Please note: it is your responsibility to ensure all payment information is entered correctly.
When is my payment charged to my credit card or checking account?
It may take anywhere from a couple of hours to a full business day for your payment to be debited against your bank account or credit card, depending on the credit card company or bank.
I am having trouble signing into SmartHub. It says I have an invalid password.
Your password is case-sensitive. Use the same password as when you set up your account. If you cannot remember the password, you can call or stop by the office during regular business hours and we will be more than happy to assist you.
Is my online bill, account information and payment information confidential?
Yes, the SmartHub website is secure.
How do I get SmartHub and what are the costs for using it?
Click here to sign up for free.
What is SmartHub?
With SmartHub you can manage your All West account, pay your bill, report service troubles and connect with our customer service team from your smartphone or tablet.