• Will All West be able to troubleshoot my pods from the office—like you did with the GigaCenter?

    Yes, we will be able to service all pods from any All West office.

  • Wi-Fi Security in the Plume® App

    Advanced security allows real-time protection against cyberthreats. Plus you can control which security features are enabled.

    To setup or manage your Wi-Fi security:

    1. Touch the Menu button on the main screen.
    2. Touch the Guard™ icon on top right.
    3. Enable the security features you want:
      1. Online Protection – activates real-time protection against ransomware, malware, and more.
      2. Advanced IoT Protection™ – protects your network and connected devices against hackers and cyber criminals.
      3. Adblocking – blocks loading of web and video ads.
    4. Touch Manage Security Events to see blocked content and threats.
  • Where can I download the Plume® App?

    The Plume® App is available for download from the Apple App Store and Google Play Store. Search for Plume® WiFi.

    You’ll need the Plume® App to set up your WiFi network. It has been designed to work and tested with iPhone 5 and above running iOS 9 and higher and with Android smartphones running Android 4.4 and higher.

  • How do I set up email?

    You can access your All West email directly from the home page of the All West website. Go to the top right under Customer Tools and select WebMail.


    We fully support connecting to your All West Communications email with the WebMail client option. Please email or call our support if you are having difficulty signing into your WebMail.


    Third Party Mail Programs (clients) and Phone Apps

    The configuration of third party mail applications like Outlook, Windows Mail, Thunderbird, and mail applications on iOS or Android devices is left to our customers or their preferred IT/help experts. The settings below are universal and should work on any mail client, on any device. A simple Google search should provide results to configure all popular email client programs/apps.


    Choose Between POP and IMAP

    With POP, all messages are downloaded from the server to your Computer or Phone. This is not the best option when checking email from multiple devices, as you will only see emails on the device that originally downloaded your email. Also, with POP, it is easy to lose your emails if for instance, you get a new computer or your hard drives goes bad.

    With IMAP, all of your messages remain on our servers until they are deleted and your trash/deleted items are emptied. This will allow you to see messages on all your devices.


    Auto Configuration

    Many mail clients will work with All West’s auto configurations. This means that you only need to input your login information into the client and the mail client should automatically configure all settings. There are instances in which auto configuration fails and manual configuration is required. Below are the settings for manual configuration.


    MagicMail – Email Settings Quick Reference (IMAP)

    Incoming Mail Server Name:


    E-mail Username: or (replace xxxx with your e-mail prefix)


    Incoming Mail Port:

    993 (selecting encryption method “Use SSL/TLS” )


    Outgoing Mail Server Name:


    Outgoing Mail Server Username: (replace john.doe with your e-mail prefix)


    SMTP Outgoing Port:

    587 (selecting encryption method “Use SSL” or “STARTTLS”)


    MagicMail – Email Settings Quick Reference (POP)

    Note: If planning on using more than one device, only use the IMAP Settings.


    Incoming POP3 Server Name:


    POP3 Login Username: or (replace xxxx with your e-mail prefix)


    Incoming Mail Port:

    995 (selecting encryption method “Use SSL/TLS”)


    POP3 Password:

    Your e-mail password


    Outgoing SMTP Server Name:


    SMTP Authentication Username: (replace john.doe with your e-mail prefix)


    SMTP Outgoing Port:

    587 (selecting encryption method “Use SSL” or “STARTTLS”)


    SMTP Password:

    Your e-mail password

    If you have any problems please contact us at 866.ALL.WEST or chat live with us.

  • How do I password protect my wireless router?

    It is important to block access with a password to ensure others are not tampering with or conducting illegal activities over your internet connection. Look at your router to determine the manufacturer and visit their website for information on how to set up or change your Wi-fi password.

  • Do I need a home phone line to activate internet service?

    If you are in a federally-regulated (ILEC) area, phone service is required for internet service. However, non-regulated (CLEC) areas do not require a phone. 

  • Where can I do an internet speed test?

    Click here to test your internet speed.

  • Digital Millennium Copyright Act, what do you need to know.

    ​Downloading copyright material without paying is a crime.

    1. What is the Digital Millennium Copyright Act (DMCA)?

    The DMCA, has a number of different parts. One part is anti-circumvention, which make it illegal to bypass technological measures that protect against accessing or copying copyrighted material. Another part gives the internet service providers a “safe harbor” from copyright infringement claims if they implement certain prevention procedures.

    1. What are the DMCA Safe Harbor Provisions?

    Safe Harbor Provisions were passed in 1998 to protect ISPs from liability for the activities of its users. ISPs that comply with addressing DMCA complaints against their end-users qualify for the Safe Harbor exemption, meaning only the infringing customers would be liable for monetary damages.

    1. What are the most common examples of DMC violations?

    The most frequent DMCA violations involve downloading copyrighted songs, albums, television shows, movies, video games and software without paying for it. It’s not really free – it’s stolen.

    1. What subject matter is not copyrightable?

    Copyright protects original works of authorship fixed in a tangible medium. Copyright does not protect facts, ideas, procedures, processes, systems, methods of operation, concepts, principles or discoveries.

    1. How I can protect myself against DMCA Violations?

    All users should be aware of who is using their internet and how it’s being used. Teenagers and young adults are the most frequent offenders, so being mindful of their online activity is important. Also, you should never have an unencrypted wireless router, because you have absolutely no control over who is using your service.

    1. What happens if I am contacted about a DMCA violation?

    First, you should be cautious of anyone beside All West that contacts you regarding a DMCA violation. If All West contacts you regarding a DMCA violation, we will be able to provide you the time & date of the occurrence along with the title of the material that was illegally downloaded. We will work with you to determine what steps can be taken to ensure that it doesn’t happen again. Repeat violations can and will result in permanent termination of service. Please review our Terms and Conditions for specific information on enforcement:​

    1. How can I legally obtain copyrighted material via the Internet?

    There are many options to obtain material legally: Netflix, Hulu Plus, Amazon Prime, iTunes, Google Play, Watch TVEverywhere and Pandora are just a few options.

    For more details about Digital Millennium Copyright Act click here

  • What is an “Open Internet”?

    ​There are any number of definitions of an “Open Internet” out there. The very basic premise is that ISPs should not interfere with a consumer’s access to content or data of his or her choosing. As noted above, however, complex questions related to how our country can best achieve this goal and what exceptions might be required to allow for reasonable management of broadband networks lead to all sorts of debates, conflicts and confusion.

  • How do I make my new router work?

    To authenticate your router:

    • Click on your normal web browser (Internet Explorer, Firefox, etc.)
    • In the menu bar up top, where you normally type in a web address, type in or and hit Enter.
    • Once the webpage pulls up it will prompt you for your username and password.
    • Enter your normal email username (without the and your password and hit Enter/Submit.
    • If it asks you to set this up as a router or an access point, choose router.
    • Once this is setup, reboot your router.

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