• I’m building a new home, what type of wiring do I need for my house to be fiber ready?

    You need to have at least Cat 5 wiring to be able to have fiber running into your house.

  • Will fiber change how my current All West services work?

    If you are a high-speed internet customer with All West, you will no longer need a modem. Better yet, your internet speed will most likely increase due to more bandwidth availability.

  • Do I need a home phone line to activate internet service?

    If you are in a federally regulated (ILEC) area, to receive internet service from All West, you must either have a phone line with your internet plan or you can choose one of our Broadband Only plans. However, if you live in a non-regulated (CLEC) area, we do not require a phone plan.

  • What are the benefits of Fiber-To-The-Home (FTTH)?

    FTTH will provide many benefits to All West customers, including:

    • More Bandwidth

    Fiber has the capability to transport virtually unlimited bandwidth. This will accommodate today’s demand for high-speed internet connections as well as the advanced applications of tomorrow. The closer the fiber is to a home or business; the more bandwidth will be available for the end-user.

    • Greater Reliability

    Fiber-optic cables are less susceptible to glitches than traditional copper wires and can withstand the shock and vibration from inclement weather.

    • Future Flexibility

    FTTH is considered “future proof” and offers the flexibility to deliver additional services in the years to come.

    • Cost Efficiency

    Fiber-optic cable can be made for less than the equivalent length of copper wire and is more durable. Although the FTTH project requires expenditures now, it will save All West money in the future while keeping us at the forefront of technology.

    • Added Value

    In addition to bringing you great communication services, the FTTH Council released a study showing access to fiber-delivered internet boosts home values by up to 3.1 percent ( But more importantly, people just want fast, reliable broadband service. ​

  • What is optical fiber?

    Optical fiber is a hair-thin strand of glass, specially designed to trap and transmit light pulses. The fiber uses light instead of electricity to carry a signal. It is unique because it can carry high bandwidth signals over long distances without signal degradation, and it can provide those signals simultaneously in both directions – upload and download. Copper media can also carry high bandwidth, but only for a few hundred yards – after which the signal begins to degrade and bandwidth narrows.

    Optical fiber has been used in communications networks for more than 35 years, mostly to carry core telecom traffic from city to city or country to country. ​​

  • What is Fiber-To-The-Home?

    Fiber-To-The-Home (FTTH) is the delivery of a communications signal over optical fiber from the operator’s switching equipment to a home or business, thereby replacing existing copper infrastructure such as telephone wires or coaxial cable. Fiber to the home is a relatively new and fast-growing method of providing vastly higher bandwidth to consumers and businesses and thereby enabling more robust video, internet, and voice services. ​​

  • What is an “Open Internet”?

    There are several definitions of an “Open Internet” out there. The very basic premise is that ISPs should not interfere with a consumer’s access to content or data of his or her choosing. As noted above, however, complex questions related to how our country can best achieve this goal and what exceptions might be required to allow for reasonable management of broadband networks lead to all sorts of debates, conflicts, and confusion.

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