All West.TV

  • How to install your All West.tv remote

    TV IR Code Entry
    The remote control can be manually programmed with a TV IR code.
    To program this code, use the following sequence:
    1. Press and hold <set button> for 3 seconds, until the LED turns green.
    2. Enter 5-digit code sequence, always starting with a <1>. You can find
    the 5-digit code for your TV at www.allwest.com on the FAQ’s page.
    3. Successful completion is signaled by 2 green blinks.
    4. When an incorrect code is entered, the LED will be red for 2 seconds.
    IR Reset
    The configured TV IR codes can be reset to its factory default using the
    following sequence:
    1. Press and hold <set button> for 3 seconds, until the LED turns green.
    2. Press <9> <8> <6>.
    3. Successful completion is signaled by 2 green blinks.
    Send volume control to TV
    The RC can be toggled to send volume control to the TV; this function will only
    be successful when the remote control has a valid TV IR selection; to send
    volume control to the TV, use the following sequence:
    1. Press and hold <set button> for 3 seconds, until the LED turns green
    2. Press the Volume Up button.
    3. Successful completion is signaled by 2 green blinks.
    Factory Reset
    At any time, the remote control can be returned to the factory reset state
    using the following sequence:
    1. Press and hold <set button> for 3 seconds, until the LED turns green.
    2. Press <9> <8> <1>.
    3. Successful completion is signaled by 2 green blinks.

  • How to install your All West.tv box?

    1. Remove the set top box, power and HDMI cable from the box.
    2. Place batteries in the set-top box remote by rotating the remote so the top
    edge is facing downwards, apply pressure on the middle and the entire
    back cap will come out.
    3. Plug the HDMI cable into the set top box and TV.
    4. Plug the power cable into the set top box, then plug into an outlet.
    5. Turn on your TV. Use TV remote to change your TV’s input in the HDMI slot
    6. If you have an Android device – you can set up your account with your
    Android account. If you don’t have it, just press “No”.
    7. Select your home’s Wi-Fi.
    8. The set top box will upgrade automatically to the latest version if necessary.
    9. If you haven’t signed in with your Android account – it will you ask to sign up
    with your Google account (your Gmail).
    10. Read the Terms of Service.
    11. The next few steps allow you to select what is appropriate for your
    household.
    12. After selecting and reading about the set top box features, the All West.tv
    app will open automatically on the login page.
    13. Login with your Username and Password and you’re ready to experience a
    new TV platform.
    14. Enjoy!

  • All West.tv 5-digit remote code
  • How to set up Parental Control

    Parental controls enable users to restrict mature content. When parental controls are enabled, the user will need to enter a PIN to play any content with a parental guidance rating of TV-MA, R, NC-17 or NR regardless of the profile.

    In order to set up parental controls, the user will need to set up a PIN, which will remain until the it is changed. When parental controls are enabled, they will take effect on all devices associated with the account.

    If the user does not remember their PIN, there is an option to select Forgot Pin. This will bring up Operator’s support number that the user may call for assistance.

  • How to record a movie or TV show

  • How to delete a scheduled TV show or movie

  • How do I play a show or movie from the beginning?

  • How can I search for a movie or TV show?

  • How do I delete a TV show/movie?

  • How do I create a new profile on All West.tv?

  • Which devices can I use to watch All West.tv?

    Go to Supported Devices to find out which devices you can watch All West.tv on.

  • Do I need to have DVR or HD boxes with All West.tv?

    No, you don’t need to have DVR or HD boxes.

    Your recordings will be stored in the cloud and you’ll have access to all your recordings anytime and anywhere.

    If you have a high-speed internet you’ll be able to enjoy all the channels in HD and in 4K if channels are available.

  • How do I turn on screen reader?

    Android TV

    To turn on Screen Reader:

    1. On Android TV, go to the home screen.
    2. Scroll down and select Settings.
    3. Under “Preferences,” select Accessibility and then Services and then TalkBack.
    4. Select State and then On.

    To change volume and pitch:

    1. On your Android TV, go to the home screen.
    2. Scroll down and select Settings.
    3. Under “Preferences” Select Accessibility Services.
    4. Select TalkBack Configuration.
    5. Choose an option.

    FireTV

    1. Go to Settings
    2. Select Accessibility
    3. Select Screen Reader
    4. Turn on Screen reader
    5. Adjust Reading Speed
    6. Adjust Volume
    7. Adjust Feedback Tone

    Apple TV

    Using Siri:

    1. Hold the Siri Button on Remote
    2. Say “Turn VoiceOver On” or “Turn VoiceOver Off”

    Using Screen:

    1. Go to Settings
    2. Go to General
    3. Select Accessibility
    4. Select VoiceOver
    5. Turn VoiceOver turn on or off

    Note:

    Voice is supported on the following Apple TV Models

    • Apple TV 4K
    • Apple TV (4th generation)
    • Apple TV (2nd or 3rd generation) with software version 4.2 or later

    Roku

    Within the app:

    1. Select * from remote
    2. Select Accessibility
    3. Turn On Audio Guide
    4. Set Speech rate
    5. Set Volume

    From OS:

    1. Go To Settings
    2. Select Accessibility
    3. Select Audio Guide
    4. Turn on Audio Guide

    To Select Speech Rate, Volume and Shortcut

    1. Go To Settings
    2. Select Accessibility
    3. Select required Speech Rate
    4. Select required Volume
    5. Select shortcut enables/disabled
  • Do I need to have All West internet service to sign up for All West.tv?

    Yes, you do need to have All West internet to sign up for All West.tv.

  • Can I watch All West.tv on multiple devices at the same time?

    Yes, you can watch All West.tv on up to 3 devices at the same time.

  • How do I download the All West.tv app on my devices?

    Once you’ve signed up for All West.tv you can easily install the app from the App Store on Apple, the Google Play Store on Android, or by searching All West.tv on Fire TV. You can also visit www.allwest.tv to watch All West.tv.

  • What is All West.tv?

    A new TV platform that brings you a new TV experience. All West.tv is powered by the latest TV technology on the market. Now you and your family can enjoy a simple and modern TV experience. With All West.tv you’ll be able to watch your subscribed channels from anywhere. No more set-top box rentals – it works on many different devices.

  • What is WatchTVEverywhere?

    ​If you have a qualifying All West TV service, you can watch your favorite television shows and programs at no extra charge on any internet-connected device: smartphone, laptop, tablet and more. Using your All West account number (which can be found on your billing statement),  click here to register​ and to view a full and growing lineup of available channels.

  • What is a sun outage? Why does it cause certain channels to go out?

    ​Twice a year, at the Spring and Fall Equinox, satellite sites in the Northern Hemisphere experience reception interruptions due to the transition of the sun. Reception interruptions span a period of about ten days as the sun aligns directly above the satellite and the antenna. This affects any channel received via satellite and causes a signal reception outage depending on which satellite the sun is aligned with at the time. The outages usually last less than 10 minutes.​

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