devices-blue All West.TV

  • What is All West.tv?

    All West.tv is an app-based, streaming TV platform* that brings you the best of both worlds — it provides local programming and all the networks you love PLUS on-demand shows and movies. 

    All West.tv includes features that allow you to restart, replay, pause, rewind and fast-forward many channels–so you never miss a minute but can skip through commercials.

    And there’s no need for a set-top box, or HD or DVR equipment. HD and 100 hours of Cloud DVR are included with every All West.tv package.

    All West.tv is the future of TV today!

    *All West internet and a streaming device or SmartTV are required for All West.tv.

  • What channels are available on All West.tv?

    Channel availability is dependent on the package you purchase.

    The channel lineup can be found here: https://www.allwest.com/tv/channels/

  • Do I need an Amazon Prime account to use the Fire TV Stick?

    No, a standard Amazon account will do.

  • How do I set up the Fire TV remote on my smartphone?

    To use your smartphone as your Fire TV remote, follow these instructions:

    1. Go to the app store on your smartphone. (Google Play Store for Android; Apple App Store for Apple.)
    2. In the searh bar, type “Amazon Fire TV” and install the app.
    3. Open the app and select sign in, and then tap New Devices.
    4. Connect to your Fire TV Stick when it shows up in the list.

     

    You can now use your smartphone as a Fire TV remote!

  • How do I install All West.tv on Amazon Fire Stick, Android TV, or Apple TV?

    Install Videos:

    Amazon Fire TV

    Android TV

    Apple TV

  • How do I install the All West.tv (Kaon box) remote?

    TV IR Code Entry
    The remote control can be manually programmed with a TV IR code which will allow you to control both the box and the TV functions.

    To program this code, use the following sequence:

    1. Press and hold <Set> button (at bottom left) for 3 seconds, until the LED light (at top) turns green.
    2. Enter 5-digit code sequence, always starting with a <1>. You can find the 5-digit codes here.

    Successful completion is signaled by 2 green blinks. When an incorrect code is entered, the LED will be red for 2 seconds.

    Set Volume Control to TV
    Once you have entered a valid TV IR code, follow these instructions to allow the remote to control your TV volume:

    1. Press and hold <Set> button for 3 seconds, until the LED light turns green.
    2. Press the VOL (volume) up button.

    Successful completion is signaled by 2 green blinks.

    IR Reset (This is helpful if the All West.tv app disappears.)
    The configured TV IR codes can be reset to its factory default using the following sequence:

    1. Press and hold <Set> for 3 seconds, until the LED light turns green.
    2. Press <9> <8> <6>.

    Successful completion is signaled by 2 green blinks.

    Factory Reset (This is helpful if you purchase a new TV.)
    At any time, the remote control can be returned to the factory reset state using the following sequence:

    1. Press and hold <Set> button for 3 seconds, until the LED light turns green.
    2. Press <9> <8> <1>.

    Successful completion is signaled by 2 green blinks.

  • How do I install the All West.tv (Kaon) box?

    1. Remove the set top box, power cord and HDMI cable from the box.

    2. Place batteries in the set-top box remote by rotating the remote so the top edge is facing toward you and the back is facing up. Apply pressure on the middle and push up to remove the back.

    3. Plug the HDMI cable into the set top box, then plug it into the TV.

    4. Plug the power cable into the set top box, then plug it into an outlet.

    5. Turn on your TV. Use TV remote to change your TV’s input in the HDMI input.

    If All West.tv appears at this point, login with your Username and Password provided by All West during initial set-up and begin viewing!

    6. If you have an Android device – you can set up your All West.tv account with your Android account. If you don’t have an Android account, just press “Skip”.

    7. Select your home’s Wi-Fi.

    8. “Make the Most of Your TV” will appear. Sign in to make the desired personal preferences or hit “Skip”.

    9. If you haven’t signed in with your Android account – it will you ask to sign in with your Google Gmail account. (You can also sign in with your Amazon account.)

    10. Read the Terms of Service and hit “Accept”.

    11. The next few steps allow you to select what is appropriate for your household. (Choose “Yes” or “No” to continue.)

    12. Create a name for your set-top box.

    13. “Get Started with Apps” will appear. Choose “Install All the Following Apps”. Hit “Continue”.

    14. After reading about the Android features and making your selections, the All West.tv app will open automatically to the login page.*

    15. Login with your Username and Password to begin viewing.

    *If this page does not appear, please contact Customer Support at 866.255.9378.

  • What are the All West.tv 5-digit remote codes?
  • How do I set up Parental Controls?

    Parental controls enable you to restrict mature content.

    When parental controls are enabled, users will need to enter a PIN to play any content with a parental guidance rating of TV-MA, R, NC-17 or NR regardless of the profile or device. (All devices associated with the account will be affected by the PIN protection.)

    To set up a PIN:

    1. On the home screen, choose your Profile icon (next to Movies)
    2. Click the Settings icon (the cog at the top right)
    3. Choose Parental Controls
    4. Turn “Restrict Mature Content” ON
    5. Enter personal 4-digit pin under “Create Your New Pin”

     

    If you have forgotten your PIN, please contact Customer Service at 866.255.9378 for assistance. 

  • How do I know how many Cloud DVR hours I have left?

    Steps:

    1. Choose the Profile icon at the bottom of the TV screen (between the Movies and Search icons).
    2. It will bring you to Recordings
    3. In the upper right, is number of hours used / total hours available.
    4. The difference between to the two, is how many hours you have left.

     

  • How do I record a movie or TV show?

    Steps:

    1. Go to the Guide via your remote’s Guide button or toggling to the Guide option at the bottom of the TV screen.
    2. Choose the show you want to record — a screen detailing the show with a Record button will appear.
    3. Click the Record button — you will see a Recording Set confirmation.
  • How do I delete a recorded TV show or movie?

    Steps:

    1. Choose the Profile icon at the bottom of the TV screen (between the Movies and Search icons)
    2. Choose Recorded
    3. Choose show/movie you want to delete
    4. Choose Delete
    5. “Delete recording?” will pop up. Choose Yes
    6. “Recording deleted” confirmation will appear and show/movie will no longer appear in listing
  • How do I delete a scheduled TV show or movie?

    Steps:

    1. Choose the Profile icon at the bottom of the TV screen (between the Movies and Search icons).
    2. Choose Scheduled.
    3. Choose show/movie you want to cancel.
    4. Choose Cancel.
    5. “Recording Canceled” confirmation will appear and show/movie will no longer appear in listing.
  • How do I play a show or movie from the beginning?

    Steps:

    1. In the Guide, choose a show or movie you want to watch — Information for that show/movie will appear.
    2. Choose Play.
    3. “Play from the beginning?” will appear. Choose Yes.*
    4. You can now pause, rewind and fast forward the movie. (Once you’ve caught up to the live stream, you can no longer fast forward.)

     

    *Not all shows and movies offer the restart function. 

  • How do I search for a movie or TV show?

    Steps:

    1. Choose the Search icon at bottom right of TV screen.
    2. Use remote’s Voice function, if available. Or, type in the movie, show, actor, channel name or number you want via the on-screen keyboard.
    3. Selections will begin to appear above the keyboard — both titles and thumbnails.
    4. Choose a title or thumbnail by scrolling up and left or right — and clicking on your desired choice.
    5. If the selection is available, choose Play. 
    6. If the selection is not yet available, you have the option to Record. (“Recording Set” confirmation will appear.)

     

  • How do I create a new profile on All West.tv?

    Steps:

    1. Click on the Profile icon at the bottom of the TV screen between Movies and the Search (magnifying glass) icon.
    2. Click on the Settings (wheel/cog) icon at the top right of the screen.
    3. Click on Manage Profiles.
    4. Click on Add New Profile.
    5. Enter New Profile Name using on-screen keyboard.
    6. If desired, double click image to choose a new image.
    7. Save.
  • Which devices can I use to watch All West.tv?
  • How do I access my recordings?

    To access your recordings:

    1. Choose the Profile icon at the bottom of the TV screen
    2. Choose Recordings
  • Do I need DVR or HD boxes with All West.tv?

    No, you don’t need DVR or HD boxes.

    100 Hours of Cloud DVR come with every All West.tv package. You’ll have access to all your recordings anytime and anywhere. Your recordings will be stored until you delete them. 

    Many channels are available in HD and 4K–at no extra cost or need for equipment. 

  • How do I turn on screen reader?

    Android TV (TalkBack)

    To turn on Screen Reader:

    1. Go to the home screen via your remote’s home button.
    2. Select Settings. (Top right for Android 8 & 9; lower left for Android 7.)
    3. Under “Preferences,” select Accessibility > TalkBack > Enable.

     

    To change volume and pitch:

    1. Go to the home screen.
    2. Select Settings.
    3. Under “Preferences” select Accessibility > TalkBack > Configuration.
    4. Choose from the options listed.

     

    To use closed captions:

    1. Go to the home screen.
    2. Select Settings.
    3. Under “Preferences” select Accessibility > Captions.
    4. Select the source.
    5. Choose your options.

     

    Fire TV Stick (VoiceView)

    Note: At this time, VoiceView is only available out-of-the-box on Fire TV Stick with Alexa Voice Remote devices. The Fire TV app is not supported. 

    1. Hold down the Back and Menu buttons at the same time for two seconds. (Buttons are in the top row–left and right.)
    2. You will hear “VoiceView Ready” when the feature is enabled and ready to use.
    3. To confirm setting, press the Play/Pause button on your remote. (Middle button on bottom row of three small buttons.)
    4. You can skip the tutorial by pressing the Skip/Fast-forward button. (Right button on bottom row of three small buttons.

     

    Apple TV

    Note: Voice is supported on the following Apple TV Models

    • Apple TV 4K
    • Apple TV (4th generation)
    • Apple TV (2nd or 3rd generation) with software version 4.2 or later

     

    For Apple TV 4K or HD

    Using Siri:

    1. Hold the Siri Button on Siri Remote.
    2. Say “Turn Voiceover On” or “Turn Voiceover Off”.

     

    Using Screen:

    1. Go to Settings.
    2. Go to General.
    3. Select Accessibility.
    4. Select Voiceover.
    5. Turn Voiceover turn on or off.

     

    For Apple TV 3rd Generation

    1. To return to the main menu, press the lower-left button (Menu) repeatedly until you hear a stop sound.
    2. Press Down once.
    3. To highlight Settings, press Right repeatedly until you hear a stop sound. If you changed the layout of the main menu, you might not have Settings here. Use the arrow buttons on your remote to highlight Settings.
    4. Press Select twice.
    5. Press Down repeatedly until you hear a stop sound.
    6. Press Up four times. Accessibility should be highlighted.
    7. Press Select twice. VoiceOver should turn on and begin reading the content on your Apple TV screen.

     

  • Do I need All West internet service to sign up for All West.tv?

    Yes, you do need All West internet to sign up for All West.tv.

    Check out our latest offerings here. 

  • Can I watch All West.tv on multiple devices at the same time?

    Yes, you can watch All West.tv on up to 5 devices at the same time. 

    Every All West.tv package comes with the ability to stream up to 3 devices.

    You can order up to 5 for just $2.00/month. 

  • What is WatchTVEverywhere?

    ​WatchTVEverywhere allows you to watch your favorite television shows and programs at no extra charge on any internet-connected device: smartphone, laptop, tablet and more.

    Using your All West account number (which can be found on your billing statement),  click here to register.​ You can also view a full and growing lineup of available channels via the link. (Some channels may require you to download their app and/or log in again.)

  • What is a sun outage? Why does it cause certain channels to go out?

    ​Twice a year, at the Spring and Fall Equinox, satellite sites in the Northern Hemisphere experience reception interruptions due to the transition of the sun. Reception interruptions span a period of about ten days as the sun aligns directly above the satellite and the antenna. This affects any channel received via satellite and causes a signal reception outage depending on which satellite the sun is aligned with at the time. The outages usually last less than 10 minutes.​

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