E-billing FAQ

E-billing FAQ

Q:

Is the All West “My Account” system secure?

A:

Yes. This system uses 128-bit strong encryption to protect data that is transferred to and from your computer. To verify you are using a secure connection you can look at your browser’s address bar. If the address begins with ‘https:’ you are securely connected. Most browsers will also display a graphic that looks like a padlock on the status bar when you are browsing on a secure site.

Secure Padlock

Also, if you choose to set up a payment profile with your credit card information we encrypt this information before we store it to our database.

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Q:

Can I change my ‘Username’?

A:

Yes. This system uses 128-bit strong encryption to protect data that is transferred to and from your computer. To verify you are using a secure connection you can look at your browser’s address bar. If the address begins with ‘https:’ you are securely connected. Most browsers will also display a graphic that looks like a padlock on the status bar when you are browsing on a secure site.
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Q:

Can I change my ‘Password’?

A:

Yes, we would encourage you to change your password periodically.

Q:

What should I do if I have forgotten my ‘Password’ or can not log in?

A:

You can try to reset your password from the Sign-in page. Resetting your password requires that you know your account number, your site username, and the last 4 digits of the primary account holder’s social security number. Note: we do not have the social security number of all of our customers in the system. For those we do not have this method of resetting your password will not be available and you will need to call us. Contact Us
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Q:

Auto-Pay: What is Auto-Pay?

A:

Auto-Pay is a convenience feature that allows All West customers to automatically pay their bill each month on a specified day.

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