Digital Telephone FAQ

GENERAL

CUSTOM FEATURES

Q:

I have no dial tone… and line rings busy when called…?

A:

This is usually an indication something inside the home is not working properly, such as cordless phone, answering machine, fax and/or satellite. Unplug everything from the jacks and use a regular phone to see if there is a dial tone. If unsuccessful then contact customer service. Contact Us

Q:

How can I change my phone number?

A:

You can contact us to change your phone number any time. However, there may be a charge to change your number.

Q:

How do I change the name on my account?

A:

You will need to complete an application to change the name on the account. If this is a new person establishing service, a deposit or credit letter will be required. To change the name because of marriage, divorce or court order a copy of the appropriate document will be required. There will be a charge to change the name on the account.

Q:

When is my phone bill due?

A:

Phone statements are sent at the first of every month and the current amount for the month is due on the 25th of the same month.

Q:

How can I change my long distance carrier?

A:

You can change your long distance carrier at any time by completing the carrier change request form. Carriers other than All West World Connect will send you a separate bill for long distance charges. If changing both interstate (out of state) and intrastate (in state) both forms will need to be completed. There will be a charge for each carrier change to any number. There is no charge to change to All West World Connect.

Carrier Change Request Form

Q:

What is Voice Mail?

A:

All West’s Voice Mail is a service that takes phone messages for you quickly, accurately and efficiently 24 hours a day. Even when the electricity goes out, Voice Mail continues to take your important messages. Voice Mail will answer your phone when you are away from home, when it is not convenient for you to take a call, or even when you are talking on the telephone. Voice Mail offers many more options than your answering machine with no special equipment to purchase — all you need is a touch-tone phone.

Q:

How do I access Voice Mail?

A:

Once voice mail has been established and a mailbox has been issued to you, you can check your messages by calling 783-1111 or *21 from your home phone. You will then be prompted to enter your mailbox number and then a pass code. It is highly recommended that you set your own pass code to avoid anyone else retrieving your messages. You will also be prompted to set your own voice greeting.

Q:

How do I set up my Voice Mail Box and use the Voice Mail Menus?

A:

Getting to the Main Menu:

  1. Dial *21 from your home phone
  2. You will be prompted for your mail box number
  3. Enter your mail box number and press #
  4. You will be prompted for your pass code
  5. Enter your pass code and press #

Once you have successfully logged in the voice announcer will tell you how many messages you have. Then you will hear the Main Menu Options.

  • Press 7 to play first message
    • While playing a message:
      • Press * to rewind
      • Press # to fast forward
    • After playing a message:
      • Press 3 to delete current message
      • Press 5 to keep the current message
      • Press 7 to replay it
      • Press 4 to give to another mailbox or distribute
        You may record a comment that begins the message. Begin speaking at the tone; press any key to pause. Then:
        • Press 2 to append more recording
        • Press 4 to send or distribute with comment as is
          Enter a mailbox or distribution list number (1-9) to send the message to: press # to end. Then:
          • Press 5 to confirm
          • Press 3 to start over
          • Press 9 to cancel your entry
          • Press 0 to receive assistance
        • Press 7 to review
        • Press 3 to erase
        • Press 5 to keep and exit
        • Press 9 to cancel and exit
        • Press 0 to receive assistance
      • Press 0 to receive assistance
      • Press 9 to exit this message
  • Press 5 to create voice mail.
    Begin speaking after the tone; press any key to pause. Then review, append, or erase until you are satisfied.
    • Press 2 to append
    • Press 4 to send (or distribute)
      Enter a mailbox or distribution list number (1-9) to send the message to: press # to end. Then:
      • Press 5 to confirm
      • Press 3 to start over
      • Press 9 to cancel your entry
      • Press 0 to receive assistance
    • Press 7 to review
    • Press 3 to erase
    • Press 5 to keep and exit
    • Press 9 to cancel and exit
    • Press 0 to receive assistance

Q:

How do I forward my calls if I have Call Forwarding variable as an optional feature?

A:

To forward calls:

  1. Listen for dial tone
  2. Dial *72 (or just 72 from a rotary dial phone).
  3. Listen for dial tone
  4. Dial the number to which you want your calls forwarded. (if for any reason the call cannot be transferred, a high tone will be heard).
  5. The distant telephone will ring. When it is answered, call forwarding will be established.
  6. If you get a busy signal or no answer on the first try, hang up and then repeat the first five steps within two minutes. You should hear two bursts of dial tone to indicate that call forwarding is in effect.

To change call forwarding: Repeat the steps for call forwarding. It is not necessary to cancel the previous number first.

To cancel call forwarding:

  1. Listen for distinctive dial tone.
  2. Dial *73 (or just 73 from a rotary telephone).
  3. Two bursts of dial tone indicate that call forwarding has been canceled. Continuous dial tone is returned if forwarding cannot be canceled.

Q:

How do I use Three Way calling as an optional feature?

A:

Three way calling lets you add a third party to an existing two-party conversation.

  1. Depress the hook switch for one second to put party A on hold.
  2. Listen for distinctive dial tone.
  3. Dial the number of party B
  4. When party B answers, bring back party A by depressing the hook switch for one second. Your three-way connection is now established.
  5. If you get a busy signal or no answer, depress the hook switch twice for one second each time. This cancels the call to party B and reconnects you with party A.

To Disconnect:

  1. Hang up. This will break the three-way connection.
  2. If party B hangs up you can continue to talk to party A.
  3. You can also disconnect party B by depressing your hook switch once. Party A will remain on the line.
  4. You can now add a different third party using the same method as before.
  5. If party A hangs up you can continue talking to party B.

Q:

How do I use Call Waiting as an optional feature?

A:

While you are using your telephone, you will hear a short burst of dial tone. You can place your first call on hold while you answer the second call.

  1. One burst of tone lets you know that a second call is waiting. Only you will hear this signal. The party calling you will hear the usual ringing signal. After 10 seconds, you will hear another burst of tone as a reminder.
  2. If you want to end the first call, hang up. Your telephone will ring, and the second party will be on the line.
  3. If you want to hold the first party while answering the second, depress the hook switch for one second. The second party will be on the line and the first party will be on hold. By repeating the 1-second hook switch flash you can alternate between parties, holding completely private conversations with each.

Q:

How do I use the cancel call waiting as an optional feature?

A:

This feature provides call waiting customers with the ability to disable the call waiting feature. Cancel call waiting is activated by dialing *70 prior to placing a call, and is automatically deactivated when the customer disconnects the call.

Q:

How do I cancel caller ID blocking when the caller will not accept private numbers?

A:

Press *82, this will take the block off of your number until the next telephone call is made.

Q:

What is Solicitor Block?

A:

Solicitor Block provides for an automatic message to play at the beginning of each incoming call. The message warns telemarketers that you do not accept their calls and instructs them to add you to their ‘Do Not Call’ list. You also receive the ability to turn off the warning message for specified callers.

Q:

How do I add numbers to Solicitor Block?

A:

The Solicitor Block feature allows you to create a list of friendly phone numbers. When one of these friendly callers calls you they will not have to listen to the Solicitor Block message. To add a number simply press *64 on your touch-tone phone and follow the instructions. You can add up to 10 numbers in the list.

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