Billing FAQ

Billing FAQ

Q:

Why is my initial bill so high?

A:

Your first bill will often be higher than expected. Our billing runs from the 1st of the month through the end of the month. If someone connects service with us while the bills are being printed (usually the 25th through the end of the month), they will not receive a bill until the following month. The first bill received will then account for more than a month of service.
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Q:

Why do I have to pay a ‘RESIDENCE ACCESS’ charge and an ‘ACCESS LINE CHARGE’?

A:

The ‘RESIDENCE ACCESS’ charge is the primary service fee for providing phone service into your home. The ‘ACCESS LINE CHARGE’ is a mandatory Federal Government charge.
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Q:

What is a Wire Center and a Service Order charge?

A:

These are charges to set up a customer in the switch for phone service.

Q:

When is my phone bill due?

A:

Phone statements are sent at the first of every month and the current amount for the month is due on the 25th of the same month.
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Q:

What happens if I fail to pay my bill by the due date?

A:

If payment is not received by the 25th of the month, it will reflect on your next bill. If the carried over amount is not then paid immediately, you will receive a disconnect notice and the notice will indicate a disconnect date. The notice is usually mailed around the 2nd week of the month and disconnects are usually the 3rd week of the month. If you need to make payment arrangements, you should call our office before the disconnect date.

Late fees will also be applied and are based the the amount of the bill… 1.5%

If your service is shut off for non payment or if you discontinue service and then do not pay your bill, you will receive a warning letter. This letter gives you 10 days to call our office to make arrangements. If you do not respond to this letter, immediate action will be taken with a collections agency.

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Q:

Why does my bill say I have until the 25th of the month to pay… but I received a disconnect notice?

A:

This is because the bill says the ‘Amount Due’ is due on the 25th of the month, however, the amount past due is due immediately.

Q:

I sent my check around the 25th and it still hasn’t cleared the bank… why?

A:

This is because we can not post payments while we are printing and mailing bills, which occurs from the 25th through the end of the month. Therefore, if we receive a check after the 25th, it will not be processed and posted until after the bills are mailed.
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Q:

Opt-Out of Customer Proprietary Network Information

A:

All West Communications, utilize Customer Proprietary Network Information (CPNI) when providing telecommunications products and services to our customers. CPNI is defined as information relating to the quality, technical configuration, destination and amount of use of telecommunications services, including information that may appear on a customer’s bill.

Under State and Federal law, telephone companies have a duty to protect this information. As a customer, you have the right to deny All West Communications the use of CPNI for marketing purposes. This is considered an “Opt-Out” approach.

If a customer decides to “Opt-Out” they will not receive any additional product or service information beyond their current subscription enrollment. Denial of the use of CPNI will not affect the provision of any services subscribed to by the customer. All West Communications does not and will not sell or offer such information to any third party. All CPNI information is used strictly by All West Communications.

Please note that information published in the telephone directory is not considered CPNI. If you choose to “Opt-Out,” you can complete and submit the form below or contact our office at 435-783-4361 to request to be placed on an “Opt-Out” listing. Once you “Opt-Out,” you will remain on this list until otherwise requested. If you do not “Opt-Out,” All West Communications may begin use of this information.

You will receive written confirmation of your “Opt-Out” within 48 hours of informing us of this decision. If you do not receive the confirmation at that time please contact our office. Opt-Out Form

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